Update problems from 10.7.5 upwards

Hi, i have an Imac 27inch, Mid 2011.
processor: 3.4 GHz intel core i7

memory: 8GB

Storage: 2TB

Currently on operating system Mac OS x Lion 10.7.5.


i have a big issue from where when i try to do a software update it says "software update can't check for updates because of a network problem. software update can't connect to update server."


i do not understand this as my internet connection is faultless and works perfectly and i can use the internet on my imac.


So i cannot do an update from 10.7.5 and also the app store says "cannot connect to app store" im guessing these two problems must be linked.


i have tried doing it over wired connection, wireless stil no luck.


if anyone can help me solve this i'll be eternally grateful.


thanks, abu.

iMac, Mac OS X (10.7.5)

Posted on Dec 15, 2014 5:14 PM

Reply
2 replies

Dec 17, 2014 12:06 PM in response to abu-bakr khan

Hi abu-bakr khan,


I'm sorry to hear you are having connection issues with your iMac. If you are having multiple issues connecting to Apple update or app download servers/stores, you may find the troubleshooting steps outlined in the following articles helpful. In particular, you may want to verify with your ISP or network administrator that the listed ports and server addresses are not blocked, especially if your Internet connection otherwise works fine, and that they have not been added to any local or network firewalls.


Can't connect to the iTunes Store - Apple Support

Well known TCP and UDP ports used by Apple software products - Apple Support

OS X: Server addresses used by Software Update - Apple Support


Regards,

- Brenden

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Update problems from 10.7.5 upwards

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