Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS said I have a virus on my iPad mini how do I get rid of it

iiOS said I have a virus how do I get rid of this virus ? And what app do I need ?

iPad Mini, iOS 8.1.2

Posted on Dec 15, 2014 9:07 PM

Reply
Question marked as Best reply

Posted on Jun 15, 2017 7:14 AM

Well, I'm not to sure what you would do. Was it something along the lines of, "Warning! This apple [device] is infected with viruses and your browser is seriously damaged. You need to remove them immediately. It is necessary to remove and fix now. Don't close this window. **If you leave, you will be blocked**"?

I got one of those notifications and called Apple and he said it was real, and that I should take my devices to Apple to have some anti hack software put in or something. I don't really know for sure. Reading through other replies, it seems like they are saying the notifications are fake but when I called Apple they said they were real? I would just take it in, fake or not, just to be safe. Hope this helps a bit.

22 replies
Question marked as Best reply

Jun 15, 2017 7:14 AM in response to Evs94

Well, I'm not to sure what you would do. Was it something along the lines of, "Warning! This apple [device] is infected with viruses and your browser is seriously damaged. You need to remove them immediately. It is necessary to remove and fix now. Don't close this window. **If you leave, you will be blocked**"?

I got one of those notifications and called Apple and he said it was real, and that I should take my devices to Apple to have some anti hack software put in or something. I don't really know for sure. Reading through other replies, it seems like they are saying the notifications are fake but when I called Apple they said they were real? I would just take it in, fake or not, just to be safe. Hope this helps a bit.

Jun 15, 2017 9:48 AM in response to Killjoy_Tokyo

Killjoy_Tokyo wrote:


I got one of those notifications and called Apple and he said it was real, and that I should take my devices to Apple to have some anti hack software put in or something. I don't really know for sure. Reading through other replies, it seems like they are saying the notifications are fake but when I called Apple they said they were real? I would just take it in, fake or not, just to be safe. Hope this helps a bit.

What number did you call? Whatever number you called, it wasn't Apple.

Dec 16, 2014 7:17 AM in response to Evs94

It is an, unfortunately, common browser hijack ad.

Like suggested above, go into the settings and clear out your safari.

You may also want to consider an adblock app. I use weblock but i'm sure there are others. If you block the ads you block these scam attempts


the only thing to be aware of with weblock is that it sets it up so you access the web via a proxy server, some public wifi access points don't like that, so it's not perfect but it helps.

Mar 15, 2015 2:56 AM in response to Diavonex

I hate to disagree with all of you who are saying there is no such thing as that. I have trying for the past 2 hours to fix my mom's ipad. Everytime she goes on Safari and opens clicks on a link. it launches another window for "

adexchange.com"

and few more windows open, and eventually it launches the App Store to purchase something.

It is real. and I have cleared the cache and blocked the pop-ups. I would have attached the screenshots but there is not way to do that.

Apr 3, 2016 3:06 AM in response to Diavonex

Cleared, doesn't help... Although this sounded like a good idea.. My ipad behaves like it's been possesed. Regardless wich app I am using and what I am doing it clicks at random links and buttons on the page preventing me from what I am doing. If I am typing it will change a position or the coursour, will select, cut and paste text againts my will. It even switched a camera once and started shooting me as I was sitting near, but not infront of it. I tryed deleting all apps, clearing safari, restarting, installing updates - didn't help. If this is not a virus, what is?

iOS said I have a virus on my iPad mini how do I get rid of it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.