jonsfedupwithhisiphone

Q: since updating to 8.1.2 i now have no sounds even though the volume is set on max

hi,my iphone 4s wont make any sounds when recieving calls or txt messages,also no keypad sounds since updating to 8.1.2  any ideas folks ?? thanks

iPhone 4S, iOS 8.1.2

Posted on Dec 16, 2014 9:24 AM

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Q: since updating to 8.1.2 i now have no sounds even though the volume is set on max

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  • by pedro d,

    pedro d pedro d Dec 18, 2014 6:47 AM in response to jonsfedupwithhisiphone
    Community Specialists
    Dec 18, 2014 6:47 AM in response to jonsfedupwithhisiphone

    Hello there, Jon.

     

    When you can't hear sound from the built-in speaker on your phone, this Knowledge Base article offers up some great recommendations for troubleshooting:

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

     

    Follow these steps and test the sound after each one.

    1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    3. Make sure the Ring/Silent switch is set to ring. If you can see orange, it's set to silent.
      Ring/Silent switch
    4. Restart your device.
    5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
    6. Go to Settings > Bluetooth and turn off Bluetooth.
    7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    8. If the device is in a case, make sure that the case doesn't block the speaker.
    9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    10. Update your device to the latest version of iOS.

    If you followed these steps and still hear no sound or distorted sound, contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.