Q: Charging more for games than the price stated?

i recently tried to purchase a game that was priced at £1.49 which I know I had in my bank (the bank confirmed this) however they tried to take out £11 for this game which I did not agree to pay, does anyone know why this has happened.

now that it has declined my card I can no longer download any game free or otherwise as it says verify my card even if it's a free game.

thank you

iPad (3rd gen) Wi-Fi, iOS 8.1.2

Posted on Dec 16, 2014 1:02 PM

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Q: Charging more for games than the price stated?

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by joe_7399,

joe_7399 Dec 18, 2014 7:24 AM in response to Mummy091113
Community Specialists

Dec 18, 2014 7:24 AM in response to Mummy091113

Hello Mummy091113,

Welcome to the Apple Support Communities!

If you need to report a problem about a purchase you made through the iTunes or App Store, please use the information located in the attached article to complete this process.

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Best regards,
Joe
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by connor08724,

connor08724 Dec 20, 2014 11:20 PM in response to Mummy091113
Level 1 (0 points)

Dec 20, 2014 11:20 PM in response to Mummy091113

I'm not sure why you were charged more than you shouls have been, that right there will need to have a case opened. However the reason you cannot download anything even if it's free, is because, your debit card is now marked as declined so you will need to contact support to have that changed. If you put in another card number before clearing this, that card will be charged the £11.
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by sachin_siwal,

sachin_siwal Dec 21, 2014 5:47 AM in response to connor08724
Level 1 (0 points)

Dec 21, 2014 5:47 AM in response to connor08724

Dear connor,
Do you have any link that state the same..... charging the card number and charged the £11, it really doesn't make any sense...

Sachin
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Q: Charging more for games than the price stated?

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by joe_7399,

by connor08724,

by sachin_siwal,

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