RRRhea

Q: Black Screen - Macbook air 2013

I can move the mouse and see the mouse on the screen, but besides this, it just show me a black screen. I trying to run a test by pressing D but it cannot connect internet and show a sentence "apple.com/support -1006D". Then I trying to recover or reset my OSX but still not work. Black screen still here. My notebook was totally no problem yesterday and I did not drop it or water damage it before Black screen appear. Any idea or help?

Posted on Dec 16, 2014 1:51 PM

Close

Q: Black Screen - Macbook air 2013

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Dec 18, 2014 7:52 AM in response to RRRhea
    Community Specialists
    Dec 18, 2014 7:52 AM in response to RRRhea

    Hi there RRRhea,

     

    I have some information for you that may explain how to resolve the issue you are experiencing with the startup sequence on your computer. First, here is an explanation of the error code you are seeing when starting up your computer and holding “D”: 

     

    About the "Apple Hardware Test does not support this machine" message - Apple Support

    http://support.apple.com/en-us/HT203570

     

    However, this does not give any information on resolving your root issue. Please see the information in the article below for further steps on troubleshooting:

     

    Troubleshooting: My computer won't turn on - Apple Support

    http://support.apple.com/en-us/TS1367

     

    Thanks for coming to the Apple Support Communities!

     

    Cheers,

     

    Braden

  • by spudnuty,

    spudnuty spudnuty Dec 18, 2014 7:59 AM in response to RRRhea
    Level 5 (7,097 points)
    Mac OS X
    Dec 18, 2014 7:59 AM in response to RRRhea

    This is weird but this was just posted over in the MBP forum:

    Black Screen But Can See My Cursor

    Where jesseima says:

    "I had the same issue with my 2008 iMac and Apple support walked me through the fix yesterday...

     

    1. Shut the computer down by holding the power button for 10 seconds

    2. Restart the computer and press shift at the same time until you see the progress bar start moving

    3. Once you reach the point where your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password, then hit Enter.

    4. After a moment, you should see the spinning beach ball

    5. Your screen should then move on to something along the lines of "Completing OSX Installation" (I can't remember the exact wording). Let it finish. After that it should go to your normal desktop and the issue should be fixed. (If your screen goes pitch black during this process, hit the space bar. I thought it wasn't working, but the screen was just sleeping).

     

    Apparently it's an issue with an automatic update that never quite got past the login screen."


    See if that does the trick.