Superdrive dead on MacBook pro 17inch

Question

1sma Author

Level 1

4 points

Superdrive dead on MacBook pro 17inch

I have a Macbook Pro 17' but the superdrive is not showing up.

When I do reboot my mac though the last disc inserted is still spinning.

I have tried a SMC reset and did not work.

I have tried to press the eject button after restart and the chime sound, still no luck.

I have tried to press the track pad after reboot, still no luck.

I have tried [option + D] after reboot still no luck to see if it will appear as a bootable option, still no luck.

I am running out of options and wondering if there is a specific driver that I can download and install to bring my superdrive back to functionality?

The issue occurred after un-installing parallel Desktop (with a windows 7 virtual machine).

I could try and format the drive of my machine and re-install from scratch, will it fix the issue though?

Here are the specifications of my machine:

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro8,3

Processor Name: Intel Core i7

Processor Speed: 2.2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB

Boot ROM Version: MBP81.0047.B27

SMC Version (system): 1.70f6

Serial Number (system): C02xxxxxxxxxx

Hardware UUID: 3F19A911-9567-xxxxxxxxxxxxxxxxxxx

Sudden Motion Sensor:

State: Enabled

Disc Burning

No disc burning device was found. If the device is external, make sure it’s connected and turned on.

System Software Overview:

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Computer Name:

User Name:

Secure Virtual Memory: Enabled

Thanks a bunch in advance.

Posted on Dec 16, 2014 4:50 PM

Reply

Answer 1

mario49

Community Specialist

Dec 18, 2014 8:55 AM in response to 1sma

Hello 1sma,

Thanks for the question. After reviewing your post, it sounds like the computer is not recognizing the superdrive. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.

Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

Accepts discs but they don't mount or are automatically ejected

Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.

Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.

Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.

Reset the System Management Controller (SMC).

Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.

OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.

OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.

If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

Thanks for using Apple Support Communities.

Have a nice day,

Mario

Reply

Answer 2

1sma Author

Level 1

4 points

Dec 23, 2014 2:30 PM in response to mario49

Hi Mario49,

Sorry but the drive itself is internal.

And I have done a SMC but still, my mac does not recognise it at all (even though I can hear the disc turning).

Can you tell me if the questions asked in my original post will work?

Thanks again for replying?

Regards,

1sMa

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Answer 3

Dec 23, 2014 3:02 PM in response to 1sma

After SMC reset, the next thing to try is to run Repair Disk - on your hard drive, of course not the invisible optical drive. The idea is that the OS could be the culprit, and Repair Disk might address that.

You have to boot to Recovery Mode, (http://www.tekrevue.com/tip/mac-startup-options/), select Disk Utility, and then select your hard drive, First aid, and select Repair Disk.

Reply

Answer 4

1sma Author

Level 1

4 points

Dec 23, 2014 3:49 PM in response to Eustace Mendis

I will try that soon and let you guys know the outcome. Thank you for your support.

Sent from my iPhone

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