Why is that iphone 6 shut itself off without doing anything and cannot turn on unless i click the home button and the power button at the same time???

Question

Why is that iphone 6 shut itself off without doing anything and cannot turn on unless i click the home button and the power button at the same time???

i really need help cause im worrying about this for 3 weeks....

iPhone 6, iOS 8.1

Posted on Dec 16, 2014 6:14 PM

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Answer 1

AppleJoe

Community Manager

Dec 18, 2014 9:09 AM in response to lawrencefromlloydminster

Hello lawrencefromlloydminster,

Welcome to the Apple Support Communities!

I know that it can be both frustrating and concerning when your iPhone is shutting down unexpectedly. The attached article has information and instructions on how to proceed if you are experiencing this situation.

If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Cheers,

Joe

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