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Question: Recorded videos won't play on iphone 6

I recorded a long video on my iphone 6 and i can't play it..whenever i hit the play button it says cannot open...however i have other videos and they work perfectly fine. It's only the long videos that are doing this HELP!!!

iPhone 6

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Jan 6, 2015 3:59 PM in response to KoharM In response to KoharM

I have the same problem with my iPhone 6! I just recorded two longer videos and they are in my camera roll but both are completely white. When I try to tap on them to play a message pops up saying "Cannot Open". I have other videos and this has never happened before. Also I have more than 90 GB of storage left so I know that that is not the issue. This is very frustrating because I really want those videos!

Jan 6, 2015 3:59 PM

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Jan 12, 2015 11:29 PM in response to KoharM In response to KoharM

I've got same issue too.


When I took a video with the iPhone(iPhone6, iOS8.1.2), it looks no problem.

But I can't play the video in default Photos.app.


I googled cases like this but I just found this thread.


Is this another iOS bug?

Jan 12, 2015 11:29 PM

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Jan 13, 2015 10:17 AM in response to KoharM In response to KoharM

SO i went to the apple store the other day and they said there was nothing they could do to fix the problem. They told me to restart my phone but that didn't help either. Ugh I REALLY WANTED THOSE VIDEOS

Jan 13, 2015 10:17 AM

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Feb 26, 2015 5:32 PM in response to KoharM In response to KoharM

I Figured out how to recover your videos. power off your phone. Then take out the SIM card. Turn phone back on. Then your videos should play. I'd load them to your computer before putting your SIM card back in. i just tried it and it worked for me. Had the same problem.

Feb 26, 2015 5:32 PM

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Jul 14, 2015 11:39 AM in response to gymnasia96 In response to gymnasia96

I realize this is an iPhone forum, but I second your question on the iPad comment. I have an iPad Air 2 that's giving me fits left and right with long videos not playing. Mine us WiFi only....no SIM card. Any answers or something pointing in the right direction Spyker be fantastic. In the meantime, I'll head over to that forum...this is just where I ended up. Thanks!

Jul 14, 2015 11:39 AM

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Jan 17, 2016 11:05 AM in response to Jokimchi In response to Jokimchi

i tried to remove power off and remove sim to play videos but it didnt work. it appears its all videos that are from a certain date backwards do not play at all.

i notice when i tried to play it in icloud it does the same thing( just keeps thinking but doesnt play) , but it actually will play 1-2 seconds of it every 5 minutes it tries. so in 10 min of trying to play it. it will play 4 to 5 seconds of it....

Jan 17, 2016 11:05 AM

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Apr 14, 2016 1:20 PM in response to KoharM In response to KoharM

I think I found a solution ,,,,,,,, what happens is that phone erases all the fotos and videos and sends them icloud to optimize the storage.. so if u want them again u need to download them again ... go setting... and scroll down to camara and photo then change it to the option from optime iphone storage to download and keep originals.. and u need to download all your pic again =X

Apr 14, 2016 1:20 PM

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Apr 21, 2016 6:29 AM in response to KoharM In response to KoharM

same problem with every recording on my phone, lets me play a couple of times then no not aloud to view anymore. ones 3 seconds long!,

I've tried turning off and removing SIM. still wont play, just says cannot download at this time. really upsetting as its my son opening a gift sent by his uncle i want to send it to him, its only 1min 56 secs long!!!!!! any help would be very much appreciated

Apr 21, 2016 6:29 AM

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Question: Recorded videos won't play on iphone 6