Can anyone offer advice on how to speed up my mac its running extremely slow for a few months now, I have included my Etre report!

Question

tekhnoir Author

Level 1

8 points

Can anyone offer advice on how to speed up my mac its running extremely slow for a few months now, I have included my Etre report!

Problem description:

My mac is running very slow and seems to always be on like i hear it buzzing constantly

EtreCheck version: 2.1.3 (106)

Report generated December 16, 2014 at 11:49:46 PM EST

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 3.1 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

empty empty empty empty

BANK 1/DIMM1

empty empty empty empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 3 days 21:50:38

Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 998.97 GB (555.85 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

LaCie LaCie Hard Drive USB 2 TB

disk2s1 (disk2s1) <not mounted> : 32 KB

Tekhnoir (disk2s3) /Volumes/Tekhnoir : 2.00 TB (547.64 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPhone

Western Digital My Book 500.11 GB

TRAUMA (disk3s1) /Volumes/TRAUMA : 500.11 GB (476.42 GB free)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Adware: ℹ️

Geneio [Remove]

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Support]

Problem System Launch Agents: ℹ️

[killed] com.apple.AirPlayUIAgent.plist

[failed] com.apple.CallHistoryPluginHelper.plist

[failed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cmfsyncagent.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.recentsd.plist

[failed] com.apple.sbd.plist [Details]

[failed] com.apple.scopedbookmarkagent.xpc.plist

[failed] com.apple.xpc.loginitemregisterd.plist

Problem System Launch Daemons: ℹ️

[failed] com.apple.AssetCacheLocatorService.plist [Details]

[failed] com.apple.awdd.plist

[failed] com.apple.ctkd.plist

[killed] com.apple.icloud.findmydeviced.plist

[failed] com.apple.ifdreader.plist

[failed] com.apple.nehelper.plist

[failed] com.apple.periodic-daily.plist [Details]

[failed] com.apple.periodic-monthly.plist [Details]

[failed] com.apple.periodic-weekly.plist [Details]

[killed] com.apple.tccd.system.plist

[failed] com.apple.wdhelper.plist

[failed] com.apple.xpc.smd.plist

Launch Agents: ℹ️

[running] at.obdev.LittleSnitchUIAgent.plist [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS5ServiceManager.plist [Support]

[running] com.amazon.sendtokindle.launcher.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[running] at.obdev.littlesnitchd.plist [Support]

[failed] com.adobe.fpsaud.plist [Support]

[invalid?] com.adobe.SwitchBoard.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

[invalid?] com.perion.searchprotectd.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.facebook.videochat.[redacted].plist [Support]

[invalid?] com.spotify.webhelper.plist [Support]

[invalid?] com.valvesoftware.steamclean.plist [Support]

[invalid?] uk.co.markallan.clamxav.freshclam.plist [Support]

User Login Items: ℹ️

Fitbit Connect Menubar Helper UNKNOWN (missing value)

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.1.0 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version

Safari Extensions: ℹ️

searchExt-1 [Cached]

PalMall 1.1 [Installed]

Trovi Search for Safari [Installed]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Flip4Mac WMV [Support]

Java [Support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 998.97 GB Disk used: 443.12 GB

Destinations:

Tekhnoir [Local]

Total size: 2.00 TB

Total number of backups: 113

Oldest backup: 2012-01-04 20:09:16 +0000

Last backup: 2014-12-17 04:48:13 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 443.12 GB X 3)

Top Processes by CPU: ℹ️

5% WindowServer

1% mds

0% fontd

0% ocspd

0% AppleSpell

Top Processes by Memory: ℹ️

314 MB iTunes

271 MB com.apple.WebKit.WebContent

150 MB Safari

69 MB mds_stores

52 MB Finder

Virtual Memory Information: ℹ️

661 MB Free RAM

1.47 GB Active RAM

825 MB Inactive RAM

1.03 GB Wired RAM

23.52 GB Page-ins

455 MB Page-outs

Diagnostics Information: ℹ️

Dec 15, 2014, 03:02:06 PM discoveryd_2014-12-15-150206_henrys-iMac-2.crash

Dec 15, 2014, 12:16:57 PM discoveryd_2014-12-15-121657_henrys-iMac-2.crash

Dec 15, 2014, 05:31:48 AM discoveryd_2014-12-15-053148_henrys-iMac-2.crash

iMac (27-inch Mid 2011), iOS 8.1.2, just got refurbished

Posted on Dec 16, 2014 9:28 PM

Reply

Answer 1

seventy one

Level 7

27,466 points

Dec 17, 2014 1:22 AM in response to tekhnoir

Firstly you must get rid of Genio. See this article and follow instructions.

http://www.adwaremedic.com/index.php When you have done this disable little snitch and then do another etrecheck report.

Reply

Answer 2

SeaPapp

Level 7

26,492 points

Dec 17, 2014 3:43 AM in response to tekhnoir

i agree completely with seventy one and would add that I Believe that AdwareMedic will also remove Trovi Search adware, and uninstall the Fitbit software, it isn't updated for Yousemite and has been known to cause problems.

Reply

Answer 3

Dec 17, 2014 4:09 AM in response to SeaPapp

There is a lot that could be improved upon when it comes to your Mac, but I would start with an adware check (see the two comments above) and removing FitBit:

See this page and check if the symptoms described there sound familiar

http://www.mcelhearn.com/fitbit-connect-software-and-high-cpu-usage-by-galileod- process/

Reply

Answer 4

justin-T

Level 2

216 points

Dec 17, 2014 6:35 AM in response to tekhnoir

Agree with all three earlier replies. Only thing I might add is that you have a huge bunch of things that are launching automatically, each of which is taking a bite out of your CPU. They may not be adware (which is almost certainly the biggest problem you have), but can suck quite a bit of juice from your machine when you have so many. Take a look at your login items (System prefs, Users&groups, login items tab) and remove any that you are no longer using (hit the "-" button).

Reply

Answer 5

tekhnoir Author

Level 1

8 points

Dec 17, 2014 6:57 AM in response to tekhnoir

so i did the adware check and the fit bit uninstall disabled little snitch and ran the report again any more suggestions ..I'm going to be away from the computer until the evening, Justin T Im gonna try that when i return home.

thank you everyone for your suggestions

Problem description:

slow mac

EtreCheck version: 2.1.4 (107)

Report generated December 17, 2014 at 9:51:16 AM EST

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 3.1 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

empty empty empty empty

BANK 1/DIMM1

empty empty empty empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:21:51

Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 998.97 GB (546.67 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Western Digital My Book 500.11 GB

TRAUMA (disk3s1) /Volumes/TRAUMA : 500.11 GB (476.42 GB free)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

LaCie LaCie Hard Drive USB 2 TB

disk2s1 (disk2s1) <not mounted> : 32 KB

Tekhnoir (disk2s3) /Volumes/Tekhnoir : 2.00 TB (539.24 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Support]

Launch Agents: ℹ️

[running] at.obdev.LittleSnitchUIAgent.plist [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS5ServiceManager.plist [Support]

[running] com.amazon.sendtokindle.launcher.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[running] at.obdev.littlesnitchd.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[invalid?] com.adobe.SwitchBoard.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.facebook.videochat.[redacted].plist [Support]

[invalid?] com.spotify.webhelper.plist [Support]

[invalid?] com.valvesoftware.steamclean.plist [Support]

[invalid?] uk.co.markallan.clamxav.freshclam.plist [Support]

User Login Items: ℹ️

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.1.0 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version

Safari Extensions: ℹ️

searchExt-1 [Cached]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Flip4Mac WMV [Support]

Java [Support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 998.97 GB Disk used: 452.30 GB

Destinations:

Tekhnoir [Local]

Total size: 2.00 TB

Total number of backups: 108

Oldest backup: 2012-01-04 20:09:16 +0000

Last backup: 2014-12-17 09:36:09 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 452.30 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

3% backupd

2% mds

1% mds_stores

0% ocspd

Top Processes by Memory: ℹ️

335 MB com.apple.MediaLibraryService

228 MB iTunes

159 MB Google Chrome

155 MB Safari

148 MB mds_stores

Virtual Memory Information: ℹ️

33 MB Free RAM

1.66 GB Active RAM

1.64 GB Inactive RAM

914 MB Wired RAM

3.97 GB Page-ins

113 MB Page-outs

Diagnostics Information: ℹ️

Dec 17, 2014, 09:30:07 AM Self test - passed

Dec 15, 2014, 03:02:06 PM discoveryd_2014-12-15-150206_[redacted].crash

Dec 15, 2014, 12:16:57 PM discoveryd_2014-12-15-121657_[redacted].crash

Dec 15, 2014, 05:31:48 AM discoveryd_2014-12-15-053148_[redacted].crash

Reply

Answer 6

tommy61d

Level 1

89 points

Dec 17, 2014 7:15 AM in response to tekhnoir

tekhnoir,

The above should be completed. Once completed adding some more RAM would not hurt. It should speed it up more even if you only added 4 gig more. Your system can handle up to 32 gig. Here a couple good places to buy Mac RAM. All you have to do is put in your system and it will tell you what you need. www.crucial.com and www.macsales.com , both are reputable sites. Good Luck and happy computing! 🙂

Tommy

Reply

Answer 7

seventy one

Level 7

27,466 points

Dec 17, 2014 7:49 AM in response to tekhnoir

Okay; removing Geneio seems to have lost you a lot of red ink but of what remains I would suggest some more removals.

I don't think your RAM is a great problem. 8Gb is more than adequate usually, though it seems to me you play a lot of games. They may justify more depending on the nature of them.

Adobe switchboard is more often used with windows. (.exe) It could be out of date.

You should now remove steamclean and ClamXav. They are known to club together in unhelpful ways. You can always re-install ClamXav on its own, afterwards though it is largely for windows in this case. The Spotify webhelper can use up lots of memory and sometimes creates multiple versions of itself. Remove that.

Then test again and report back the new etrecheck..

Reply

Answer 8

seventy one

Level 7

27,466 points

Dec 17, 2014 8:38 AM in response to seventy one

One other small matter. If you remove the steamclean program, check with the supplier's website because I understand it can be complicated.

https://support.steampowered.com/kb_article.php?ref=3329-WUJN-5636

Reply

Answer 9

Linc Davis

Level 10

209,739 points

Dec 17, 2014 1:19 PM in response to tekhnoir

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor.

The many "failed" warnings that etrecheck sometimes spews mean nothing. Those warnings are not a reason to reinstall the OS, or to do anything else at all. They should be ignored.

The better your description of the problem, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Reply

Answer 10

etresoft

Level 9

56,972 points

Dec 17, 2014 5:49 PM in response to tekhnoir

You have removed the adware, so that will help. You said it has been running slow for a few months now. How many months exactly? Was there any change to your machine that could have caused the slowdown?

In any event, you are now running Yosemite with only 4 GB RAM. The only way to speed that up is adding more RAM.

Reply

Answer 11

MadMacs0

Level 5

5,233 points

Dec 17, 2014 8:33 PM in response to seventy one

seventy one wrote:

You should now remove steamclean and ClamXav. They are known to club together in unhelpful ways.

No such thing has ever been reported. The word "steamclean" does not appear anywhere in the 9-1/2 year old ClamXav Forum nor can I locate anything here in the ASC forum that indicates something like that.

It would be helpful if you could point out an example so I can test whatever it is you are talking about.

Reply

Answer 12

tekhnoir Author

Level 1

8 points

Dec 17, 2014 8:48 PM in response to seventy one

I Actually only have one game on my computer why does it say i have more? Thank you very much you've helped me greatly seventy one

Reply

Answer 13

tekhnoir Author

Level 1

8 points

Dec 17, 2014 8:56 PM in response to etresoft

thank you etresoft

I cant really pinpoint when i noticed the slow down, in Aprila faulty video card shorted out my whole system so i basically have a whole new computer except for my hardrive and my ram, apple fixed it for free over 1600.00 in repairs, so i agree that i need more ram, its faster now that i got rid of the adware, but id like to maximize the speed in your opinion should i go for 8 gb or 16 gb of ram would 16 be a waste, i do use photoshop and illustrator for work and listen to music and watch netflix

Reply

Answer 14

Dec 17, 2014 8:59 PM in response to tekhnoir

You should get 16GB.

The advice you received to ignore EtreCheck's "failed" warnings is questionable. They do need to be addressed. Those processes are probably being killed due to the "memory pressure" exceeding capacity, so more RAM should help with that, too.

Reply

Answer 15

MadMacs0

Level 5

5,233 points

Dec 17, 2014 9:07 PM in response to stevejobsfan0123

stevejobsfan0123 wrote:

You should get 16GB.

The advice you received to ignore EtreCheck's "failed" warnings is questionable. They do need to be addressed. Those processes are probably being killed due to the "memory pressure" exceeding capacity, so more RAM should help with that, too.

EtreCheck has been modified to show such processes as "killed" but your advise is probably sound. Hard to believe that an OS advertised as needing only 2GB RAM actually needs 16GB. I'm running with 20GB and just had 12 processes killed, most likely due to memory pressure.

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