tekhnoir
Level 1 (0 points)

Q: Can anyone offer advice on how to speed up my mac its running extremely slow for a few months now, I have included my Etre report!

Problem description:

My mac is running very slow and seems to always be on like i hear it buzzing constantly

 

EtreCheck version: 2.1.3 (106)

Report generated December 16, 2014 at 11:49:46 PM EST

 

Hardware Information: ℹ️

  iMac (27-inch, Mid 2011) (Verified)

  iMac - model: iMac12,2

  1 3.1 GHz Intel Core i5 CPU: 4-core

  4 GB RAM Upgradeable

  BANK 0/DIMM0

  2 GB DDR3 1333 MHz ok

  BANK 1/DIMM0

  2 GB DDR3 1333 MHz ok

  BANK 0/DIMM1

  empty empty empty empty

  BANK 1/DIMM1

  empty empty empty empty

  Bluetooth: Old - Handoff/Airdrop2 not supported

  Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

  AMD Radeon HD 6970M - VRAM: 1024 MB

  iMac 2560 x 1440

 

System Software: ℹ️

  OS X 10.10.1 (14B25) - Uptime: 3 days 21:50:38

 

Disk Information: ℹ️

  WDC WD1001FALS-403AA0 disk0 : (1 TB)

  EFI (disk0s1) <not mounted> : 210 MB

  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

  Macintosh HD (disk1) / : 998.97 GB (555.85 GB free)

  Encrypted AES-XTS Unlocked

  Core Storage: disk0s2 999.35 GB Online

 

  HL-DT-STDVDRW  GA32N

 

USB Information: ℹ️

  Apple Inc. FaceTime HD Camera (Built-in)

  LaCie LaCie Hard Drive USB 2 TB

  disk2s1 (disk2s1) <not mounted> : 32 KB

  Tekhnoir (disk2s3) /Volumes/Tekhnoir : 2.00 TB (547.64 GB free)

  Apple Inc. BRCM2046 Hub

  Apple Inc. Bluetooth USB Host Controller

  Apple Inc. iPhone

  Western Digital My Book 500.11 GB

  TRAUMA (disk3s1) /Volumes/TRAUMA : 500.11 GB (476.42 GB free)

  Apple Internal Memory Card Reader

  Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

  Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

  Mac App Store and identified developers

 

Adware: ℹ️

  Geneio [Remove]

 

Kernel Extensions: ℹ️

  /Library/Extensions

  [loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Support]

 

Problem System Launch Agents: ℹ️

  [killed] com.apple.AirPlayUIAgent.plist

  [failed] com.apple.CallHistoryPluginHelper.plist

  [failed] com.apple.CallHistorySyncHelper.plist

  [killed] com.apple.cmfsyncagent.plist

  [failed] com.apple.coreservices.appleid.authentication.plist

  [failed] com.apple.EscrowSecurityAlert.plist

  [killed] com.apple.recentsd.plist

  [failed] com.apple.sbd.plist [Details]

  [failed] com.apple.scopedbookmarkagent.xpc.plist

  [failed] com.apple.xpc.loginitemregisterd.plist

 

Problem System Launch Daemons: ℹ️

  [failed] com.apple.AssetCacheLocatorService.plist [Details]

  [failed] com.apple.awdd.plist

  [failed] com.apple.ctkd.plist

  [killed] com.apple.icloud.findmydeviced.plist

  [failed] com.apple.ifdreader.plist

  [failed] com.apple.nehelper.plist

  [failed] com.apple.periodic-daily.plist [Details]

  [failed] com.apple.periodic-monthly.plist [Details]

  [failed] com.apple.periodic-weekly.plist [Details]

  [killed] com.apple.tccd.system.plist

  [failed] com.apple.wdhelper.plist

  [failed] com.apple.xpc.smd.plist

 

Launch Agents: ℹ️

  [running] at.obdev.LittleSnitchUIAgent.plist [Support]

  [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

  [loaded] com.adobe.CS5ServiceManager.plist [Support]

  [running] com.amazon.sendtokindle.launcher.plist [Support]

  [loaded] com.google.keystone.agent.plist [Support]

  [loaded] com.oracle.java.Java-Updater.plist [Support]

 

Launch Daemons: ℹ️

  [running] at.obdev.littlesnitchd.plist [Support]

  [failed] com.adobe.fpsaud.plist [Support]

  [invalid?] com.adobe.SwitchBoard.plist [Support]

  [running] com.fitbit.galileod.plist [Support]

  [loaded] com.google.keystone.daemon.plist [Support]

  [loaded] com.microsoft.office.licensing.helper.plist [Support]

  [loaded] com.oracle.java.Helper-Tool.plist [Support]

  [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

  [invalid?] com.perion.searchprotectd.plist [Support]

 

User Launch Agents: ℹ️

  [loaded] com.adobe.AAM.Updater-1.0.plist [Support]

  [loaded] com.facebook.videochat.[redacted].plist [Support]

  [invalid?] com.spotify.webhelper.plist [Support]

  [invalid?] com.valvesoftware.steamclean.plist [Support]

  [invalid?] uk.co.markallan.clamxav.freshclam.plist [Support]

 

User Login Items: ℹ️

  Fitbit Connect Menubar Helper UNKNOWN (missing value)

  iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: ℹ️

  Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]

  FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

  QuickTime Plugin: Version: 7.7.3

  Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

  Default Browser: Version: 600 - SDK 10.10

  SharePointBrowserPlugin: Version: 14.1.0 [Support]

  Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

  JavaAppletPlugin: Version: Java 8 Update 25 Check version

 

Safari Extensions: ℹ️

  searchExt-1 [Cached]

  PalMall 1.1 [Installed]

  Trovi Search for Safari [Installed]

 

3rd Party Preference Panes: ℹ️

  Flash Player  [Support]

  Flip4Mac WMV  [Support]

  Java  [Support]

 

Time Machine: ℹ️

  Skip System Files: NO

  Mobile backups: OFF

  Auto backup: YES

  Volumes being backed up:

  Macintosh HD: Disk size: 998.97 GB Disk used: 443.12 GB

  Destinations:

  Tekhnoir [Local]

  Total size: 2.00 TB

  Total number of backups: 113

  Oldest backup: 2012-01-04 20:09:16 +0000

  Last backup: 2014-12-17 04:48:13 +0000

  Size of backup disk: Adequate

  Backup size 2.00 TB > (Disk used 443.12 GB X 3)

 

Top Processes by CPU: ℹ️

      5% WindowServer

      1% mds

      0% fontd

      0% ocspd

      0% AppleSpell

 

Top Processes by Memory: ℹ️

  314 MB iTunes

  271 MB com.apple.WebKit.WebContent

  150 MB Safari

  69 MB mds_stores

  52 MB Finder

 

Virtual Memory Information: ℹ️

  661 MB Free RAM

  1.47 GB Active RAM

  825 MB Inactive RAM

  1.03 GB Wired RAM

  23.52 GB Page-ins

  455 MB Page-outs

 

Diagnostics Information: ℹ️

  Dec 15, 2014, 03:02:06 PM discoveryd_2014-12-15-150206_henrys-iMac-2.crash

  Dec 15, 2014, 12:16:57 PM discoveryd_2014-12-15-121657_henrys-iMac-2.crash

  Dec 15, 2014, 05:31:48 AM discoveryd_2014-12-15-053148_henrys-iMac-2.crash

iMac (27-inch Mid 2011), iOS 8.1.2, just got refurbished

Posted on Dec 16, 2014 9:28 PM

by seventy one,Solvedanswer
seventy one seventy one
Level 6 (15,369 points)
Peripherals
A:

Firstly you must get rid of Genio.  See this article and follow instructions.

http://www.adwaremedic.com/index.php When you have done this disable little snitch and then do another etrecheck report.

Posted on Dec 17, 2014 1:22 AM

Close
tekhnoir

Q: Can anyone offer advice on how to speed up my mac its running extremely slow for a few months now, I have included my Etre report! ... more

  • All replies
  • Helpful answers

Page 1 Next

  • by seventy one,Solvedanswer

    seventy one seventy one Dec 17, 2014 1:22 AM in response to tekhnoir
    Level 6 (15,369 points)
    Peripherals
    Dec 17, 2014 1:22 AM in response to tekhnoir

    Firstly you must get rid of Genio.  See this article and follow instructions.

    http://www.adwaremedic.com/index.php When you have done this disable little snitch and then do another etrecheck report.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Dec 17, 2014 3:43 AM in response to tekhnoir
    Level 6 (17,283 points)
    Apple Watch
    Dec 17, 2014 3:43 AM in response to tekhnoir

    i agree completely with seventy one and would add that I Believe that AdwareMedic will also remove Trovi Search adware, and uninstall the Fitbit software, it isn't updated for Yousemite and has been known to cause problems.

  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 17, 2014 4:09 AM in response to Mike Sombrio
    Level 4 (1,212 points)
    Dec 17, 2014 4:09 AM in response to Mike Sombrio

    There is a lot that could be improved upon when it comes to your Mac, but I would start with an adware check (see the two comments above) and removing FitBit:

     

    See this page and check if the symptoms described there sound familiar

    http://www.mcelhearn.com/fitbit-connect-software-and-high-cpu-usage-by-galileod- process/

  • by justin-T,Helpful

    justin-T justin-T Dec 17, 2014 6:35 AM in response to tekhnoir
    Level 2 (210 points)
    iPad
    Dec 17, 2014 6:35 AM in response to tekhnoir

    Agree with all three earlier replies. Only thing I might add is that you have a huge bunch of things that are launching automatically, each of which is taking a bite out of your CPU. They may not be adware (which is almost certainly the biggest problem you have), but can suck quite a bit of juice from your machine when you have so many. Take a look at your login items (System prefs, Users&groups, login items tab) and remove any that you are no longer using (hit the "-" button).

  • by tekhnoir,

    tekhnoir tekhnoir Dec 17, 2014 6:57 AM in response to tekhnoir
    Level 1 (0 points)
    Dec 17, 2014 6:57 AM in response to tekhnoir

    so i did the adware check and the fit bit uninstall disabled little snitch and ran the report again any more suggestions ..I'm going to be away from the computer until the evening, Justin T Im gonna try that when i return home.

    thank you everyone for your suggestions


    Problem description:

    slow mac

     

    EtreCheck version: 2.1.4 (107)

    Report generated December 17, 2014 at 9:51:16 AM EST

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      iMac (27-inch, Mid 2011) (Verified)

      iMac - model: iMac12,2

      1 3.1 GHz Intel Core i5 CPU: 4-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1333 MHz ok

      BANK 0/DIMM1

      empty empty empty empty

      BANK 1/DIMM1

      empty empty empty empty

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      AMD Radeon HD 6970M - VRAM: 1024 MB

      iMac 2560 x 1440

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 0:21:51

     

    Disk Information: ℹ️

      WDC WD1001FALS-403AA0 disk0 : (1 TB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 998.97 GB (546.67 GB free)

      Encrypted AES-XTS Unlocked

      Core Storage: disk0s2 999.35 GB Online

     

      HL-DT-STDVDRW  GA32N 

     

    USB Information: ℹ️

      Western Digital My Book 500.11 GB

      TRAUMA (disk3s1) /Volumes/TRAUMA : 500.11 GB (476.42 GB free)

      Apple Internal Memory Card Reader

      Apple Computer, Inc. IR Receiver

      Apple Inc. FaceTime HD Camera (Built-in)

      LaCie LaCie Hard Drive USB 2 TB

      disk2s1 (disk2s1) <not mounted> : 32 KB

      Tekhnoir (disk2s3) /Volumes/Tekhnoir : 2.00 TB (539.24 GB free)

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /Library/Extensions

      [loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Support]

     

    Launch Agents: ℹ️

      [running] at.obdev.LittleSnitchUIAgent.plist [Support]

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.adobe.CS5ServiceManager.plist [Support]

      [running] com.amazon.sendtokindle.launcher.plist [Support]

      [loaded] com.google.keystone.agent.plist [Support]

      [loaded] com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons: ℹ️

      [running] at.obdev.littlesnitchd.plist [Support]

      [loaded] com.adobe.fpsaud.plist [Support]

      [invalid?] com.adobe.SwitchBoard.plist [Support]

      [loaded] com.google.keystone.daemon.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

      [loaded] com.oracle.java.Helper-Tool.plist [Support]

      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [loaded] com.facebook.videochat.[redacted].plist [Support]

      [invalid?] com.spotify.webhelper.plist [Support]

      [invalid?] com.valvesoftware.steamclean.plist [Support]

      [invalid?] uk.co.markallan.clamxav.freshclam.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

      SharePointBrowserPlugin: Version: 14.1.0 [Support]

      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

      JavaAppletPlugin: Version: Java 8 Update 25 Check version

     

    Safari Extensions: ℹ️

      searchExt-1 [Cached]

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

      Flip4Mac WMV  [Support]

      Java  [Support]

     

    Time Machine: ℹ️

      Skip System Files: NO

      Mobile backups: OFF

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 998.97 GB Disk used: 452.30 GB

      Destinations:

      Tekhnoir [Local]

      Total size: 2.00 TB

      Total number of backups: 108

      Oldest backup: 2012-01-04 20:09:16 +0000

      Last backup: 2014-12-17 09:36:09 +0000

      Size of backup disk: Adequate

      Backup size 2.00 TB > (Disk used 452.30 GB X 3)

     

    Top Processes by CPU: ℹ️

          4% WindowServer

          3% backupd

          2% mds

          1% mds_stores

          0% ocspd

     

    Top Processes by Memory: ℹ️

      335 MB com.apple.MediaLibraryService

      228 MB iTunes

      159 MB Google Chrome

      155 MB Safari

      148 MB mds_stores

     

    Virtual Memory Information: ℹ️

      33 MB Free RAM

      1.66 GB Active RAM

      1.64 GB Inactive RAM

      914 MB Wired RAM

      3.97 GB Page-ins

      113 MB Page-outs

     

    Diagnostics Information: ℹ️

      Dec 17, 2014, 09:30:07 AM Self test - passed

      Dec 15, 2014, 03:02:06 PM discoveryd_2014-12-15-150206_[redacted].crash

      Dec 15, 2014, 12:16:57 PM discoveryd_2014-12-15-121657_[redacted].crash

      Dec 15, 2014, 05:31:48 AM discoveryd_2014-12-15-053148_[redacted].crash

  • by tommy61d,

    tommy61d tommy61d Dec 17, 2014 7:15 AM in response to tekhnoir
    Level 1 (84 points)
    Dec 17, 2014 7:15 AM in response to tekhnoir

    tekhnoir,

     

         The above should be completed. Once completed adding some more RAM would not hurt. It should speed it up more even if you only added 4 gig more. Your system can handle up to 32 gig. Here a couple good places to buy Mac RAM. All you have to do is put in your system and it will tell you what you need. www.crucial.com and www.macsales.com , both are reputable sites. Good Luck and happy computing!

     

    Tommy

  • by seventy one,Helpful

    seventy one seventy one Dec 17, 2014 7:49 AM in response to tekhnoir
    Level 6 (15,369 points)
    Peripherals
    Dec 17, 2014 7:49 AM in response to tekhnoir

    Okay; removing Geneio seems to have lost you a lot of red ink but of what remains I would suggest some more removals.

     

    I don't think your RAM is a great problem.   8Gb is more than adequate usually, though it seems to me you play a lot of games.   They may justify more depending on the nature of them.

     

    Adobe switchboard is more often used with windows.   (.exe)    It could be out of date.

     

    You should now remove steamclean and ClamXav.  They are known to club together in unhelpful ways.   You can always re-install ClamXav on its own, afterwards though it is largely for windows in this case.    The Spotify webhelper can use up lots of memory and sometimes creates multiple versions of itself.   Remove that.

     

    Then test again and report back the new etrecheck..

  • by seventy one,

    seventy one seventy one Dec 17, 2014 8:38 AM in response to seventy one
    Level 6 (15,369 points)
    Peripherals
    Dec 17, 2014 8:38 AM in response to seventy one

    One other small matter.  If you remove the steamclean program, check with the supplier's website because I understand it can be complicated.

    https://support.steampowered.com/kb_article.php?ref=3329-WUJN-5636

  • by Linc Davis,

    Linc Davis Linc Davis Dec 17, 2014 1:19 PM in response to tekhnoir
    Level 10 (208,037 points)
    Applications
    Dec 17, 2014 1:19 PM in response to tekhnoir

    Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor.

    The many "failed" warnings that etrecheck sometimes spews mean nothing. Those warnings are not a reason to reinstall the OS, or to do anything else at all. They should be ignored.

    The better your description of the problem, the better the chance of a solution.

    For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

  • by etresoft,

    etresoft etresoft Dec 17, 2014 5:49 PM in response to tekhnoir
    Level 7 (29,380 points)
    Dec 17, 2014 5:49 PM in response to tekhnoir

    You have removed the adware, so that will help. You said it has been running slow for a few months now. How many months exactly? Was there any change to your machine that could have caused the slowdown?

     

    In any event, you are now running Yosemite with only 4 GB RAM. The only way to speed that up is adding more RAM.

  • by MadMacs0,

    MadMacs0 MadMacs0 Dec 17, 2014 8:33 PM in response to seventy one
    Level 5 (4,801 points)
    Dec 17, 2014 8:33 PM in response to seventy one

    seventy one wrote:

     

    You should now remove steamclean and ClamXav.  They are known to club together in unhelpful ways.

    No such thing has ever been reported. The word "steamclean" does not appear anywhere in the 9-1/2 year old ClamXav Forum nor can I locate anything here in the ASC forum that indicates something like that.

     

    It would be helpful if you could point out an example so I can test whatever it is you are talking about.

  • by tekhnoir,

    tekhnoir tekhnoir Dec 17, 2014 8:48 PM in response to seventy one
    Level 1 (0 points)
    Dec 17, 2014 8:48 PM in response to seventy one

    I Actually only have one game on my computer why does it say i have more? Thank you very much you've helped me greatly seventy one

  • by tekhnoir,

    tekhnoir tekhnoir Dec 17, 2014 8:56 PM in response to etresoft
    Level 1 (0 points)
    Dec 17, 2014 8:56 PM in response to etresoft

    thank you etresoft 

    I cant really pinpoint when i noticed the slow down, in Aprila faulty video card shorted out my whole system so i basically have a whole new computer except for my hardrive and my ram,  apple fixed it for free over 1600.00 in repairs, so i agree that i need more ram,  its faster now that i got rid of the adware, but id like to maximize the speed in your opinion should i go for 8 gb or 16 gb of ram would 16 be a waste,  i do use photoshop and illustrator for work and listen to music and watch netflix

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Dec 17, 2014 8:59 PM in response to tekhnoir
    Level 8 (44,007 points)
    iPhone
    Dec 17, 2014 8:59 PM in response to tekhnoir

    You should get 16GB.

     

    The advice you received to ignore EtreCheck's "failed" warnings is questionable. They do need to be addressed. Those processes are probably being killed due to the "memory pressure" exceeding capacity, so more RAM should help with that, too.

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