roclea
Level 1 (0 points)

Q: family sharing alerts only work for free apps

Hi,

 

I have setup family sharing with my two kids iPads - this all works well if the app they want to purchase is free but when the app costs money there is no option to ask (send an alert to the organiser) it only gives an option to enter my security code for my debit card.

 

Has anyone else seen this issue or is this as expected? (it wouldn't appear so from the screen shots I see on the family sharing section on the apple website).

 

Thanks in advance

 

Lea

iPad Mini, iOS 8.1.2

Posted on Dec 17, 2014 7:06 AM

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roclea

Q: family sharing alerts only work for free apps

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  • by pedro d,

    pedro d pedro d Dec 19, 2014 6:28 AM in response to roclea
    Community Specialists
    Dec 19, 2014 6:28 AM in response to roclea

    Hello there, Lea.

     

    When you've setup Family Sharing and want purchases approved with Ask to Buy, the following Knowledge Base article provides some great information on how to turn that feature on:

     

    Family purchases and payments - Apple Support

     

    Approving purchases with Ask to Buy

    You can turn on Ask to Buy to require approval for purchases initiated by any family member who is under 18 years old.*

    iOS 8

    1. Tap Settings > iCloud > Family, and tap your family member's name.
    2. Turn on Ask to Buy.

    OS X Yosemite

    1. Choose Apple menu > System Preferences > iCloud.
    2. Click Manage Family and select your family member's name.
    3. Select Ask to Buy.

    Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.

    If you don't wish to be billed for purchases initiated by a specific adult family member, you can remove that family member from the family group.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by roclea,

    roclea roclea Dec 19, 2014 6:48 AM in response to pedro d
    Level 1 (0 points)
    Dec 19, 2014 6:48 AM in response to pedro d

    Thanks - tried this yesterday to help with the setup, but this doesn't help with the issue I have raised :-)

     

    Thanks

     

    Lea

  • by pedro d,

    pedro d pedro d Dec 19, 2014 2:51 PM in response to roclea
    Community Specialists
    Dec 19, 2014 2:51 PM in response to roclea

    Hello again, Lea.

     

    Thanks for the update on your issue. Due to your concerns and the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action to get a more hands-on response.

     

     

    Cheers,

    Pedro