Profile Installation Failed

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Profile Installation Failed

Hi all,

Im currently a network technician at a primary school and we currently have a mac mini which runs the latest Mac OSX version of Yosemite and the latest OSX Server installed on it too.

What I didn't realise is that updating the server can affect certain features on the Mac which is what one of my colleagues told me. In my case we use our mac mini to manage a range of iPad's for childrens use through profile manager, but I updated the server as an update was available and this caused everything to go upside down.

As I took over from a previous technician that setup Mac OSX Server, profile manager etc.. I didn't know where to start with reconfiguring it so I did a clean install of Mac OSX Yosemite and reinstalled Mac OSX Server. I managed to setup profile manager and the necessary services such as open directory for the self-signed certificate. Everything is working as it should, until I tried enrolling the mac mini I am using onto device manager. I can add the trust profile without any issues and the 'settings for everyone' profile (which just includes our Wi-Fi details) without any issues but when I try to install the profile for 'remote management' it gets as far as asking for the administrator credentials and then it states this;

If anyone could be of assistance in this situation I would be very grateful. I am more than happy to help out with providing more information where required.

Thanks, Hasan

Mac mini, OS X Yosemite (10.10.1)

Posted on Dec 17, 2014 8:39 AM

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Answer 1

sas.786 Author

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Jan 6, 2015 3:50 AM in response to sas.786

So i managed to find a work around to the issue i had in my original post.

What i did was i downloaded the trust profile from the web UI of profile manager and installed that on my mac. I then went back to the web UI of profile manager and added a placeholder by including the serial number of my mac mini. I tried the enrollment process once more on my mac mini and law and behold it bypassed the error message i had in my original post and installed the remote management profile i was having problems with in the first place.

Now i have ran into another issue. As a workaround because on my windows machine (as the school runs 2 servers with windows server 2012) i have certificate issues when accessing the profile manager web UI. Same issue occurs on any iPad when trying to see the 'my devices' page when trying to enroll. I managed to email myself the trust profile and install that on the iPad which then allows me to access the 'my devices' screen but when i try to enroll the iPad i get to the point where it says 'enrolling', then 'installing certificate' which is the point where the profile installation fails.

I have attached a few screenshots below to show where i get the error.

Any help will be greatly appreciated.

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