I recently sent my 5S through the washing machine and got a replacement 5S. I am running Windows 7. I was able to "restore" it from iTunes without any issues other than I hadn't back up in a month. Now when I try to sync with iTunes it gets to step 5 of 5 and I get a "windows message that iTunes has encountered a problem and needs to shut down". I can sync my iPad using the same cord, computer, and program with no issues. I went through Apple support and uninstalled and reinstalled iTunes under their guidance. I was then transferred to another level of tech support and got cut off. I have not heard back and have tried to reopen the case without success so I am hoping someone has a way to resolve this issue so I can back up my phone. Thanks
