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Sync frozen when reaching step 4 of 5

I've been trying to sync my iPhone and during my multiple attempts over the course of the past 2 days, every single sync has resulted in a sync that remains at step 4 of 5 (importing photos). Even after giving it 20+ minutes, it is still on step 4. I have had this phone for a while, there are not a ridiculous amount of photos to be upload, and I have done nothing different recently that I can think of that is causing this.

iPhone 5c, iOS 8.1.2

Posted on Dec 17, 2014 4:09 PM

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1 reply

Dec 17, 2014 4:13 PM in response to hlyruhe21

Please take each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

1. Turn off and restart the mobile device.

2. If the device is connected via USB, connect it to a built-in port on the computer, not to a hub. If it's already connected to a built-in port, try a different one. Also try a different cable, if you have one. You can also try to sync over Wi-Fi.

3. Delete the iPod Photo Cache. Quit and relaunch iTunes.

4. Check the names of all albums and slideshows in iPhoto. The names should contain only plain letters and digits, not any punctuation marks or other characters. Rename them if necessary.

5. Remove the soundtrack from any iPhoto slideshows that have one. If sync now works, you may be able to restore the soundtracks.

6. Repair or rebuild the iPhoto library. Be sure to back it up first.

Sync frozen when reaching step 4 of 5

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