theburiedlife

Q: Safari Woes

Safari isn't working properly on my 2013 MacBook Air with OS X Yosemite (10.10.1) and I can't figure out why.  Each time I log into my MacBook and open Safari, Safari stalls indefinitely after approximately 20 seconds.  If I quit Safari, then reopen it, Safari works properly while the MacBook is in use.

 

Any suggestions?

 

Thanks for your time.

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10.1)

Posted on Dec 18, 2014 7:24 AM

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Q: Safari Woes

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  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 18, 2014 7:41 AM in response to theburiedlife
    Level 4 (1,212 points)
    Dec 18, 2014 7:41 AM in response to theburiedlife

    Hello!

     

    There could be many causes for this issue, but the most likely one is Extensions that are acting up.

     

    Open Safari and find the menu: Safari in the top left corner of your computer display (not the Safari window itself)

    Click: "Safari > Preferences" and click on the tab [Extensions] It looks like a puzzle-piece.

     

    Remove any Extensions you're not using.

     

    Did this help?

  • by theburiedlife,

    theburiedlife theburiedlife Dec 18, 2014 7:54 AM in response to CellarDwellr
    Level 1 (0 points)
    Dec 18, 2014 7:54 AM in response to CellarDwellr

    There are no Extensions.

  • by theburiedlife,

    theburiedlife theburiedlife Dec 18, 2014 7:57 AM in response to CellarDwellr
    Level 1 (0 points)
    Dec 18, 2014 7:57 AM in response to CellarDwellr

    There are no Extensions.

  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 18, 2014 8:06 AM in response to theburiedlife
    Level 4 (1,212 points)
    Dec 18, 2014 8:06 AM in response to theburiedlife

    Hello again, thanks for checking.

    I’ve offered the steps below to similar posts in the past and they helped out getting to the solution (or at least find the cause). I suggest them to you too in this case. It will take you about 45 minutes or less to do these, depending on how bad the problem on your Mac is as well as your internet-connection speed.

     

    The goal here is to boot your Mac to the so-called Internet Recovery partition where you’ll have a chance to repair the disk and the disk permissions using the Disk Utility and Password Utility. This might solve your issue and even if it doesn’t- it’s still a decent maintenance step to perform. These steps won’t erase your data or reinstall your Mac in any way if you follow instructions carefully.

     

    Here’s how:

     

    1/ Make sure your computer is completely shut down.

     

    2/ You’ll have to be quick next: Press the Mac’s power button. As soon as you either hear the loud chime, or see the display light up - usually after a second or 2 - on your keyboard press [alt]+[cmd] + [r] Keep these keys on your keyboard pressed until you either see a spinning globe with the text “starting Internet Recovery” You might have to connect to your Wi-Fi network before you can continue here.

     

    After a few minutes, you’ll be presented with a Utilities screen. This is the Internet Recovery partition. If this step is already giving you problems, try using a USB-keyboard. It doesn’t have to be an Apple-keyboard. If you have a Windows-tailored keyboard laying around, use the “Windows-flag” key in stead of the [cmd]-key and it should also work.

     

    3/ Choose Disk Utility and click [continue]

    Disk Utility will display your computer’s harddrive in the left column. The default name for it is “Macintosh HD” and is usually the second one from the top. Click on it and click on the [verify disk] button. This will check your “Macintosh HD” harddrive partition for errors. If found, click [repair disk]  unless you have a Fusion drive in your Mac and it says [fix] instead of [repair disk] please tell us before you continue! For a screenshot of what I mean, check this article from Apple: http://support.apple.com/en-us/HT202574

     

    4/ Once done with the verifying or repairing of your “Macintosh HD” click [repair disk permissions]

    This will check your partition for permissions errors. A common myth about this feature is that it will fix all permissions issues on your Mac, which is not true, but it will fix most systemwide issues. Also, here is a list of error messages that you can safely ignore if they pop up:

    http://support.apple.com/en-us/HT203172

     

    5/ Lastly we shall do a permissions/Access Control List repair on specifically your user’s home folder with a somewhat hidden tool in the Recovery partition. Close Disk Utility and find the menu called “utilities” in the top left corner of your computer’s display. It’s in between the menus “edit” and “window” Don’t be confused with the menu called “os x utilities” 

    Choose Terminal. A somewhat old-fashioned looking window will pop up, waiting for a text command from you. This is the Terminal.

    After the # type: resetpassword and press return. Note that there is no space between ‘reset’ and ‘password’ 

     

    What you’ll see next is an rectangular window that gives you the option to reset passwords. We are not going to that, however. Instead, click on “Macintosh HD” at the top. In the pull-down menu below that, choose your user's accountname. Skip all the rest and at the very bottom click the [reset]-button.

    A spinning gear will appear and may stay on for a second or several minutes. It’s hard to predict exactly how long.

    If you have multiple users on your Mac, I advise you to repeat this step for all your users.

     

    We’re ready to reboot your Mac now. Click on the Apple Menu and choose “startup disk” Choose to boot from “Macintosh HD” Please let us know if this solved your issue, or if the steps above did not work, or could not be performed for some reason.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 18, 2014 8:48 PM in response to theburiedlife
    Level 10 (208,000 points)
    Applications
    Dec 18, 2014 8:48 PM in response to theburiedlife

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by theburiedlife,

    theburiedlife theburiedlife Dec 19, 2014 10:11 AM in response to CellarDwellr
    Level 1 (0 points)
    Dec 19, 2014 10:11 AM in response to CellarDwellr

    Thanks.  I'll look into this weekend.

  • by theburiedlife,

    theburiedlife theburiedlife Dec 19, 2014 10:12 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 19, 2014 10:12 AM in response to Linc Davis

    Thanks.  I'll look into it this weekend.