missleeb
Level 1 (0 points)

Q: I'm having probs backing up iPhone 5 to iCloud - just sits on the backing up screen with message 'estimated time remaining....' But goes no further and doesn't back up - wifi is fine and definitely enough storage spaces. Anyone have any ideas plea

I'm having probs backing up iPhone 5 to iCloud - just sits on the backing up screen with message 'estimated time remaining....' But goes no further and doesn't back up - wifi is fine and definitely enough storage spaces. Anyone have any ideas please?

iPhone 5, iOS 8.1.2

Posted on Dec 18, 2014 10:37 AM

Close
missleeb

Q: I'm having probs backing up iPhone 5 to iCloud - just sits on the backing up screen with message 'estimated time remaining....' Bu ... more

  • All replies
  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 18, 2014 10:39 AM in response to missleeb
    Level 9 (59,808 points)
    iPhone
    Dec 18, 2014 10:39 AM in response to missleeb

    Check out this support document about iCloud backups. Get help creating an iCloud backup - Apple Support

  • by missleeb,

    missleeb missleeb Dec 18, 2014 11:05 AM in response to ChrisJ4203
    Level 1 (0 points)
    Dec 18, 2014 11:05 AM in response to ChrisJ4203

    HI Chris - thanks for replying, I've tried everything in apple support and trouble shooting  

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 18, 2014 11:25 AM in response to missleeb
    Level 10 (104,511 points)
    Apple TV
    Dec 18, 2014 11:25 AM in response to missleeb

    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.

     

    First check that your device is correctly connected to the wifi/internet (settings > wifi)

     

    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

     

    If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.

     

    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

     

    More about iCloud v iTunes Back Up