HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code

Mrscwade07

Level 1 (0 points)

Q: Problems with gift card code

I got an email gift card and it won't let me redeem it. Keeps telling me to enter code but there is no code. Only card number and pin. Help!

Posted on Dec 18, 2014 2:18 PM

I have this question too

Q: Problems with gift card code

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Helpful answers

by norm123,

norm123 Dec 20, 2014 1:00 PM in response to Mrscwade07
Community Specialists

Dec 20, 2014 1:00 PM in response to Mrscwade07

Hello Mrscwade07,

If you have tried all the troubleshooting steps in the article that you came from, then the only option is to Contact Apple for further assistance. Check the section in the article for contacting Apple and make sure have everything in hand just in case you need to send over the card for verification.

If you can't redeem your iTunes Gift Card or code
http://support.apple.com/en-us/HT201195

Regards,
-Norm G.
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