HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
garthfromhelensburgh
Level 1 (0 points)

Q: iCloud account name is wrong

Firstly, my apple id is fine. It uses my new email address and I know the password.

My iCloud account name is wrong as it lists as the user name an old email address no long used or available to me.

 

My password won't work on it so I can't log in to my iCloud account.

 

How do i update the username on my iCloud account to match my apple ID?

Cheers

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Dec 18, 2014 7:33 PM

Close
garthfromhelensburgh

Q: iCloud account name is wrong

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 19, 2014 3:33 AM in response to garthfromhelensburgh
    Level 10 (103,728 points)
    Apple TV
    Dec 19, 2014 3:33 AM in response to garthfromhelensburgh

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

     

    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

     

    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18