gingerfromwatsonville

Q: How do I access my music in the cloud on my Iphone?

I turned on Itunes Match and should be able to access my Itunes music from the cloud.  However, nothing is there... no playlist, not even 1/10 of my music.  How do I access my music from the cloud?

iPhone 4S, iOS 8.1.2

Posted on Dec 18, 2014 11:01 PM

Close

Q: How do I access my music in the cloud on my Iphone?

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Dec 21, 2014 7:03 AM in response to gingerfromwatsonville
    Community Specialists
    Dec 21, 2014 7:03 AM in response to gingerfromwatsonville

    Hi there Ginger,

    Welcome to Apple Support Communities.

     

    The article linked below provides troubleshooting tips that should help you resolve the iTunes Match issue that you're running into, where most of your music isn’t appearing in iCloud.

     

    How to troubleshoot iTunes Match - Apple Support

    Songs appear to be missing

    Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:

     

    1. Locate and select the song in your iTunes library.
    2. Choose File > Get Info.
    3. In the Summary tab, locate the Account Name field in the right column. Write it down.
    4. Click OK.
    5. Choose Store > Authorize this Computer.
    6. Type in the account name from the Summary field and enter its password. Click Authorize.
    7. Choose Store > Update iTunes Match.

     

    So long,

    -Jason