iPhone 5s no sound
No sound coming out of iphone, using app like youtube, music player but no sound/music coming out from it. can i still can hear the ringtone when somebody call me, not in silent mode.
iPhone 5s, iOS 7.1.2
User profile for user:
sterling r
User level:
Community Specialist
Hi there mystogan97,
If I understand correctly you have verified the sideswitch is not in Silent mode, but you are getting no audio from any apps that play audio yet the ringtones and text alerts seem to work fine. I would use these steps from the following article, named:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
- Restart your device.
- Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
- Go to Settings > Bluetooth and turn off Bluetooth.
- If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
- If the device is in a case, make sure that the case doesn't block the speaker.
- Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
- Update your device to the latest version of iOS.
If the issue persits, I would next quit all the running apps on the phone:
When you have done that RESET the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities.
Regards,
Sterling