HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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ssicloud

Q: Our CEO has an iPhone and an iPad. Everytime he is at a specific airport (BWI) he is unable to send or recieve email over 4G or wifi. Everything else seems to work just fine over wifi or 4G LTE. Has anyone ever seen anything similar? is this malware?

Our CEO has an iPhone and an iPad. Everytime he is at the Baltimore Washington Airport (BWI) he is unable to send or recieve email over 4G or wifi. Everything else seems to work just fine over wifi or 4G LTE. Has anyone ever seen anything similar? is this malware?

 

Both devices are on Verizons 4G LTE network. Both devices do have some of the same APPS installed. Can this be a case of him connecting to a rogue wifi network of a hacker that may have installed malicious code on his devices when he connected? That would explain why only his devices have the same exact issue only at BWI airport.

iPhone 5s, iOS 8.1.1

Posted on Dec 19, 2014 9:47 AM

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Q: Our CEO has an iPhone and an iPad. Everytime he is at a specific airport (BWI) he is unable to send or recieve email over 4G or wi ... more

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  • by Demo,

    Demo Demo Dec 19, 2014 10:04 AM in response to ssicloud
    Level 10 (95,862 points)
    iPad
    Dec 19, 2014 10:04 AM in response to ssicloud

    I don't know if this helps and I'm not sure I can explain why it happens other than take a guess.

     

    I create an ad hoc WiFi network everyday using my iMac as the hotspot for my iPad at my office. If I turn on my Firewall in the iMac System Settings, I cannot send or receive email using any of my emails counts on my WiFi only iPad - or on my Verizon 4G iPhone 5S. If I turn the Firewall of and allow all incoming connections, I can send or receive email with no problems at all. I assume that the Firewall is blocking something that does not allow emails to send or receive on either device. Three of my email accounts are IMAP. One is POP and none of them work with the Firewall turned on.

  • by Skydiver119,

    Skydiver119 Skydiver119 Dec 19, 2014 10:14 AM in response to ssicloud
    Level 7 (28,449 points)
    iPad
    Dec 19, 2014 10:14 AM in response to ssicloud

    Something similar I've experienced. I was once having to use a AT&T hotspot and the iPad simply refused to access my mail via the mail app. But if I used safari I could get it.  So the internet was working, but my supposition is that something with the hotspot's firewall messes with mail exchange.

     

    next time your boss is at BWI, do you guys have a web interface? (for example if I wanted to access my work mail I could get them to set it up via the mail app and exchange, or I could go to a certain web address and access my mail that way via safari)

     

    He could try using safari and the web interface if you have it.

     

    If it's something in the hotspot's firewall I doubt it's anything that can be changed.