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I'm running Mail in OS 10.10.1 on a Macbook Air. Trying to create email using Stationery, but as soon as I drag a photo into the draft email, it freezes -- can't close it and can't delete it, but mail continues to function. The only way to get rid of the draft stationery email is to send it in it's partial form.
Mac mini, OS X Yosemite (10.10), Running iPhoto 9.6 & Mail 8.0.
But you have no trouble adding photos to email without using stationery? Is it built-in stationery or a template that you created?
Just tried a non-stationery html email and was able to add photos with no problem. I've tried with two different stationery templates -- not sure if they are built-in or ones that I purchased in the past from Equinux. For what it's worth, the two templates I tried are "Tack Board" and "What a Year!"
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
Linc, here's the log. I was able to add two photos without freezing the mail, then when I added an address in the "to" field, it froze. Thanks.
12/19/2014 8:33:06.200 PM sharingd[286]: 20:33:06.200 : Starting Handoff advertising
12/19/2014 8:33:08.435 PM sharingd[286]: 20:33:08.435 : Starting Handoff advertising
12/19/2014 8:33:17.408 PM sharingd[286]: 20:33:17.407 : Starting Handoff advertising
12/19/2014 8:33:25.272 PM sharingd[286]: 20:33:25.272 : Starting Handoff advertising
12/19/2014 8:33:34.392 PM sharingd[286]: 20:33:34.391 : Starting Handoff advertising
12/19/2014 8:33:36.393 PM sharingd[286]: 20:33:36.392 : Stopping Handoff advertising
12/19/2014 8:33:40.067 PM sharingd[286]: 20:33:40.067 : Starting Handoff advertising
12/19/2014 8:33:41.033 PM sharingd[286]: 20:33:41.032 : Starting Handoff advertising
12/19/2014 8:33:44.320 PM sharingd[286]: 20:33:44.319 : Starting Handoff advertising
12/19/2014 8:33:46.192 PM sharingd[286]: 20:33:46.192 : Starting Handoff advertising
12/19/2014 8:33:55.673 PM sharingd[286]: 20:33:55.673 : Starting Handoff advertising
12/19/2014 8:34:05.100 PM sharingd[286]: 20:34:05.099 : Starting Handoff advertising
12/19/2014 8:34:14.515 PM sharingd[286]: 20:34:14.514 : Starting Handoff advertising
12/19/2014 8:34:24.008 PM sharingd[286]: 20:34:24.008 : Starting Handoff advertising
12/19/2014 8:34:26.324 PM sharingd[286]: 20:34:26.324 : Starting Handoff advertising
12/19/2014 8:34:28.329 PM sharingd[286]: 20:34:28.329 : Stopping Handoff advertising
12/19/2014 8:34:28.670 PM sharingd[286]: 20:34:28.670 : Starting Handoff advertising
12/19/2014 8:34:29.082 PM Mail[459]: *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[1]
12/19/2014 8:34:29.087 PM Mail[459]: (
0 CoreFoundation 0x00007fff9138564c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff9411b6de objc_exception_throw + 43
2 CoreFoundation 0x00007fff912729bf -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 383
3 CoreFoundation 0x00007fff912886ab +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
4 Mail 0x00000001083b7064 Mail + 524388
5 Mail 0x00000001083b5121 Mail + 516385
6 Mail 0x00000001083b4ac2 Mail + 514754
7 Mail 0x00000001083b1bc2 Mail + 502722
8 CoreFoundation 0x00007fff9125e33c __invoking___ + 140
9 CoreFoundation 0x00007fff9125e192 -[NSInvocation invoke] + 290
10 MailCore 0x00007fff943b11d4 -[MCThrowingInvocationOperation main] + 48
11 MailCore 0x00007fff94342fae -[MCMainThreadInvocationOperation main] + 55
12 Foundation 0x00007fff8be56f4c __NSThreadPerformPerform + 293
13 CoreFoundation 0x00007fff912a3661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
14 CoreFoundation 0x00007fff912957ed __CFRunLoopDoSources0 + 269
15 CoreFoundation 0x00007fff91294e1f __CFRunLoopRun + 927
16 CoreFoundation 0x00007fff91294838 CFRunLoopRunSpecific + 296
17 HIToolbox 0x00007fff8ba1b43f RunCurrentEventLoopInMode + 235
18 HIToolbox 0x00007fff8ba1b1ba ReceiveNextEventCommon + 431
19 HIToolbox 0x00007fff8ba1affb _BlockUntilNextEventMatchingListInModeWithFilter + 71
20 AppKit 0x00007fff8d3316d1 _DPSNextEvent + 964
21 AppKit 0x00007fff8d330e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
22 AppKit 0x00007fff8d324e23 -[NSApplication run] + 594
23 AppKit 0x00007fff8d3102d4 NSApplicationMain + 1832
24 libdyld.dylib 0x00007fff8ec6d5c9 start + 1
)
12/19/2014 8:34:38.148 PM sharingd[286]: 20:34:38.148 : Starting Handoff advertising
12/19/2014 8:34:46.013 PM sharingd[286]: 20:34:46.012 : Starting Handoff advertising
12/19/2014 8:34:48.014 PM sharingd[286]: 20:34:48.013 : Stopping Handoff advertising
Start up in Recovery mode, launch Disk Utility, select the startup volume ("Macintosh HD," unless you gave it a different name), and run Repair Disk (not Repair Permissions.) If any problems are found, repeat. Then restart as usual.
If you don't already have a current backup, you must back up your data before you take the above step. You may be able to back up, even if the system isn't fully functional. Ask if you need guidance.
Directory corruption in a MacOS journaled volume is always the result of a drive malfunction. It's not caused by power failures, system crashes, or anything else. You might choose to tolerate such a malfunction once in the life of a drive. If it's repeated, the drive must be replaced, or there is some other hardware fault that needs to be corrected. Ignoring repeated directory errors will result in data loss.
That seems to have solved my issue. Thank you!! I will definitely keep an eye on the drive to see if other problems occur. Didn't occur to me that it could be a hard drive problem, but glad we could address it. Thanks again for your valuable help!!
Right after I sent the previous reply, I noticed that the Subject line had disappeared in the email and it was frozen again. Sent it to myself and it came through fine (without subject line but with all photos intact). So it looks like the problem is still occurring but not sure why it deletes the Subject line and then freezes. Will continue to play with it tomorrow. Thanks.
Stationery freezes using Mail.
