Sonny Adolphus

Q: I erase all content and setting on my iPhone 5c but it has not come up for 24 hours now. Is my phone still ok?

I erase all content and setting on my iPhone 5c but it has not come up for 24 hours now. Is my phone still ok?

Posted on Dec 19, 2014 8:43 PM

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Q: I erase all content and setting on my iPhone 5c but it has not come up for 24 hours now. Is my phone still ok?

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  • by Jason L,

    Jason L Jason L Dec 21, 2014 2:17 PM in response to Sonny Adolphus
    Community Specialists
    Dec 21, 2014 2:17 PM in response to Sonny Adolphus

    Hey there Sonny,

    Welcome to Apple Support Communities.

     

    It sounds like you’ve tried to Erase all Content and Settings on your iPhone 5C and the process is taking much longer than expected or the device has stopped responding. Take a look at the article linked below, it describes the feature you're trying to use and provides troubleshooting suggestions that’ll resolve most issues that might occur during the the process.

     

    iOS: Understanding 'Erase All Content and Settings' - Apple Support

    Learn more

    If you run out of power or reset your device before it is complete, you will see the Connect to iTunes screen after you connect to power again. If this happens and you want to ensure that your content is fully erased:

    1. Restore the device using iTunes.
    2. Connect to power.
    3. Select Erase All Content and Settings again.

    Find information about erasing your device remotely.

     

    Cheers,

    -Jason