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Dec 21, 2014 2:17 PM in response to Sonny Adolphusby Jason L,Hey there Sonny,
Welcome to Apple Support Communities.
It sounds like you’ve tried to Erase all Content and Settings on your iPhone 5C and the process is taking much longer than expected or the device has stopped responding. Take a look at the article linked below, it describes the feature you're trying to use and provides troubleshooting suggestions that’ll resolve most issues that might occur during the the process.
iOS: Understanding 'Erase All Content and Settings' - Apple Support
Learn more
If you run out of power or reset your device before it is complete, you will see the Connect to iTunes screen after you connect to power again. If this happens and you want to ensure that your content is fully erased:
- Restore the device using iTunes.
- Connect to power.
- Select Erase All Content and Settings again.
Find information about erasing your device remotely.
Cheers,
-Jason
