Q: can't downgrade to the free iCloud account

Hello,

I am using 20Gb paid storage account and now want to downgrade to free 5 Gb plan. When I select it in the Settings/iCloud on my iPhone, nothing is going on. The only "Cancel" button is available while "Ok" is gray. How I can change my storage plan to the free one?

iPhone 5, iOS 8.1.2

Posted on Dec 20, 2014 12:22 AM

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Q: can't downgrade to the free iCloud account

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by judysings,

judysings Dec 21, 2014 2:57 PM in response to medvel
Community Specialists

Dec 21, 2014 2:57 PM in response to medvel

Hi medvel,
Welcome to the Support Communities! The resource below will explain how to change iCloud storage plan. There is a link to contct Apple if you need help changing your plan.
Changes to iCloud storage for current customers - Apple Support
http://support.apple.com/en-us/HT201058

How do I change my plan?
You can use these steps to change to a monthly storage plan at any time from your iPhone, iPad, iPod touch, Mac, or PC. After you change your plan, the annual plan will no longer be available. Learn more about storage upgrade pricing.

If you want to request a refund, you should contact Apple Support within 15 days of the upgrade. Partial refunds are available where required by law.
I hope this information helps ....

- Judy
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Q: can't downgrade to the free iCloud account

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by judysings,

How do I change my plan?

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