Ina-mar-

Q: I cannot restore my iPhone 4. Yesterday I switched it off via "find my iPhone" and ever since I cannot turn it on. I tried to restore it via iTounes, but it doesn't recover. What can I do???

Is there anything I can do??

Posted on Dec 20, 2014 5:28 AM

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Q: I cannot restore my iPhone 4. Yesterday I switched it off via "find my iPhone" and ever since I cannot turn it on. I tried to rest ... more

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  • by judysings,

    judysings judysings Dec 22, 2014 6:46 AM in response to Ina-mar-
    Community Specialists
    Dec 22, 2014 6:46 AM in response to Ina-mar-

    Hi Ina-mar,

    Welcome to the Support Communities!  If you are unable to restore your iPhone, follow the steps in the article below:

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201263

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

     

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    I hope this information helps ....

     

    - Judy

  • by ippuri,

    ippuri ippuri Jan 15, 2015 1:01 AM in response to judysings
    Level 1 (0 points)
    iPod
    Jan 15, 2015 1:01 AM in response to judysings

    I am having similar problem. I am trying to restore iPhone 4 with iOS 7.1.2 ipsw, but it just hangs on the apple logo with progress bar for hours. iTunes also reports no error, but stuck at the progress bar with no movement for hours.

     

    I have tried switching off the phone, putting the phone in DFU mode, restarted iTunes several times, but no help. It was a working iPhone; I just wnated to wipe everything off the phone so thought to restore and erase all content. Bad choice I made...

     

    Any advise is appreciated.

     

    Thanks,

    PP