itunes will not recognize my iphone 5s and i need to reset to factory settings

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itunes will not recognize my iphone 5s and i need to reset to factory settings

itunes will not recognize my iphone 5s and i need to reset to factory setting because the phone is locked and cant remember passcode

iPhone 5s

Posted on Dec 20, 2014 7:32 AM

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Answer 1

judysings

Community Specialist

Dec 22, 2014 6:55 AM in response to CMC08

Hi CMC08,

Welcome to the Support Communities! The resource below will explain what to do if you forgot your passcode and need to restore your iPhone:

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
http://support.apple.com/en-us/ht1212

Erase and restore

If you can't remember your passcode, you'll need to erase your device, then use a backup to put your data and settings back on your device.

Recovery
Mode

Use these steps if you've synced your device with iTunes.
Use these steps if you have an iCloud account and have Find My iPhone turned on. Use recovery mode if you can't sync or connect with iTunes and don't have an iCloud account.

I hope this information helps ....

- Judy

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		Recovery Mode
Use these steps if you've synced your device with iTunes.	Use these steps if you have an iCloud account and have Find My iPhone turned on.	Use recovery mode if you can't sync or connect with iTunes and don't have an iCloud account.