Q: unlocked phone sim not valid
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Dec 20, 2014 12:27 PMby wegras,Follow this if you haven't already
How to unlock your iPhone for use with another carrier - Apple Support
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Dec 20, 2014 12:28 PMby Lawrence Finch,The simple answer is that the phone is not unlocked, no matter what you were told. Or it has been unlocked, but the unlock has not yet registered. You can try following this guide: How to unlock your iPhone for use with another carrier - Apple Support
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Dec 20, 2014 12:33 PMby konniekapow,Thank you, maybe I will wait and try again tomorrow. Been waiting almost a week already but when she spoke to them tonight they said "connect to itunes and you're good to go." It's doing my head in, maybe I should just step away from it again before it goes out the window!
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Dec 20, 2014 12:42 PMby wegras,Unlock your iPhone
First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.
Start the process:
- See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
- Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After you submit the request to your carrier, it might take a few days to complete. Contact your carrier for the status of your unlock request.
- After your carrier confirms that your iPhone unlock has been processed, go to the next section.
If you have a SIM card from a carrier other than your current carrier, follow these steps:
- Remove your SIM card and insert the new SIM card.
- Complete the setup process.
If you don't have another SIM card you can use, follow these steps to complete the process:
- Back up your iPhone.
- When you have a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
Get help
click on the erase your iphone link above and follow that, no back up don't back up or try to use ,set up as a new iPhone
If this is all a bit beyond you go to an Apple Store genius bar and get them to set up for you
