iTunes 12 won't access Gracenote. "Get track names" returns error message "No error"

its now 2017 and it's still an issue! My late 2015 purchase of the MBPr is my first Apple computer. As I get deeper into its use, I'm becoming less a fan Of the Apple platform. I Tunes is supposed to be part fun time on a computer, I don't need the hassle. Your comment was so on point.

Question: did this work around FINALLY solve the problem? Or did the bug reappear after an upgrade? Thanks.

I am having this exact same problem. It is getting to be very annoying!

I am having the same problem. Does anyone have a solution?

Same issue here. Seems to be a communication issue with Gracenote?

i have exactly the same problem: cannot submit personal trackname to nor get trackinfo or coverinfo for new CDs.

errormessages

• an empty window with the itunes logo in the left and the phantastic message "no error", when i want to get infos.
• "User not registered for online use", when i want to send data to gracenote

what i did to solve it:

• delete all apple.itunes.whatever.plists in th preferences folder of my user account
• and i reinstalled itunes afterwards (as described in several different threads) ...

this did not work !

can anyone help me ... or us?? it's anoying ... my big mac does the gracenote sync like it did it always ... and there i also did all updates to an actual yosemite ...

sys config: yosemite with all updates possible and freshly repaired permissions and completely emptied caches (everything ONYX can do).

Please!

Can anyone help us here? Is there a work around or do we have to wait for a new release?

i guess i got it. i deleted more than the others, an one of them should have been it.

itunes gets covers from itunes store again! yipiie ei yeah!

first i deleted ALL itunes-preferences-files in the user-library:

• the ones beginning with com.apple.itunes. ...
• i found a file called "CDDB Preferences" ... perhaps this was it
• but infact i deleted everything, that sounded as if it could have a relation to itunes or music
• path to those files is [your system volume] / users / [your user account] / library / preferences
• it's okay to delete preferences files; you won't harm your system or software doing so ... the worst effect will be, that the program whose preferences you deleted forgot all settings you entered.
• a deleted preferences file has the effect, that the software writes a brand new one during its next start, hopefully without the errors of the old file, that prohibited your software to work properly.

then i deleted all itunes caches. you find them on several places around the system:

• [your system disk] ▸ [users] ▸ [your account] ▸ Music ▸ iTunes ▸ Album Artwork ▸
• Library ▸ Caches ▸ com.apple.iTunes (this one i didn't delete)
• ... are there more?

itunes semi-behaved like at the first start after installation:

• asked to accept the AGBs
• i had to enter my itunes-account
• but the music library was still there

after all, i guess it was the marked file ... CDDB preferences. but because i did more than one thing, before i restarted itunes, i cannot be 100% sure.

hope this will help you guys.

Worked for me, thanks so much!

This did not work for me. Still hoping for a reply/fix from Apple.

This is the exact error message I get:

"The song names for this CD could not be found online. Do you still want to import the songs?"

I could not find the file called CDDB Preferences anywhere on my macbook, I even did a search. I also don't have any files with com.apple.itunes... Anyone know why I can't find them?

They are in a hidden location, so a simple find does not reveal them. From the Finder menu select Go and then type ~/library

From there you can scroll down to Preferences and they should be located in there.

Has anyone had any luck with this?

I got track names fixed before by going to System Preferences panel/ Network/ Advanced/ Proxies - then click Auto Proxy Discovery

Then in Feb 2015 I updated to latest iTunes 12.1.0.50 and Yosemitie 10.10.2 and it no longer works.

I generally followed the instructions in this post. I couldn't find a "CDDB" file, but I deleted all "iTunes"-related preferences files, rebooted, and then downloaded the latest version of iTunes did a new install of iTunes.

It worked! When I put in Audio CDs, iTunes now goes to CDDB and can find track information.

I've had this problem for at least a couple months now. I knew it had to be a bug because iTunes could get track information on one Mac and couldn't on another Mac. Glad I stumbled onto this specific thread and finally solved this problem. I'm surprised Apple still hasn't addressed/solved this bug.

Thanks to all who posted on this thread!

This worked for me. I think the key was the fresh install.