Q: iTunes 12 won't access Gracenote. "Get track names" returns error message "No error"

I am having this exact same problem. It is getting to be very annoying!

I am having the same problem.  Does anyone have a solution?

Same issue here. Seems to be a communication issue with Gracenote?

i have exactly the same problem: cannot submit personal trackname to nor get trackinfo or coverinfo for new CDs.

errormessages

• an empty window with the itunes logo in the left and the phantastic message "no error", when i want to get infos.
• "User not registered for online use", when i want to send data to gracenote

what i did to solve it:

• delete all apple.itunes.whatever.plists in th preferences folder of my user account
• and i reinstalled itunes afterwards (as described in several different threads) ...

this did not work !

can anyone help me ... or us?? it's anoying ... my big mac does the gracenote sync like it did it always ... and there i also did all updates to an actual yosemite ...

sys config: yosemite with all updates possible and freshly repaired permissions and completely emptied caches (everything ONYX can do).

Please!

Can anyone help us here? Is there a work around or do we have to wait for a new release?

i guess i got it. i deleted more than the others, an one of them should have been it.

itunes gets covers from itunes store again! yipiie ei yeah!

first i deleted ALL itunes-preferences-files in the user-library:

• the ones beginning with com.apple.itunes. ...
• i found a file called "CDDB Preferences" ... perhaps this was it
• but infact i deleted everything, that sounded as if it could have a relation to itunes or music
• path to those files is [your system volume] / users / [your user account] / library / preferences
• it's okay to delete preferences files; you won't harm your system or software doing so ... the worst effect will be, that the program whose preferences you deleted forgot all settings you entered.
• a deleted preferences file has the effect, that the software writes a brand new one during its next start, hopefully without the errors of the old file, that prohibited your software to work properly.
  

then i deleted all itunes caches. you find them on several places around the system:

• [your system disk] ▸ [users] ▸ [your account] ▸ Music ▸ iTunes ▸ Album Artwork ▸
• Library ▸ Caches ▸ com.apple.iTunes (this one i didn't delete)
• ... are there more?

itunes semi-behaved like at the first start after installation:

• asked to accept the AGBs
• i had to enter my itunes-account
• but the music library was still there

after all, i guess it was the marked file ... CDDB preferences. but because i did more than one thing, before i restarted itunes, i cannot be 100% sure.

hope this will help you guys.

Worked for me, thanks so much!

This did not work for me.  Still hoping for a reply/fix from Apple.

This is the exact error message I get:

"The song names for this CD could not be found online. Do you still want to import the songs?"

I could not find the file called CDDB Preferences anywhere on my macbook, I even did a search. I also don't have any files with com.apple.itunes... Anyone know why I can't find them?

They are in a hidden location, so a simple find does not reveal them.  From the Finder menu select Go and then type ~/library

From there you can scroll down to Preferences and they should be located in there.

Has anyone had any luck with this?

I got track names fixed before by going to System Preferences panel/ Network/ Advanced/ Proxies - then click Auto Proxy Discovery

Then in Feb 2015 I updated to latest iTunes 12.1.0.50 and Yosemitie 10.10.2 and it no longer works.

I generally followed the instructions in this post.  I couldn't find a "CDDB" file, but I deleted all "iTunes"-related preferences files, rebooted, and then downloaded the latest version of iTunes did a new install of iTunes.

It worked!  When I put in Audio CDs, iTunes now goes to CDDB and can find track information.

I've had this problem for at least a couple months now.  I knew it had to be a bug because iTunes could get track information on one Mac and couldn't on another Mac.  Glad I stumbled onto this specific thread and finally solved this problem.  I'm surprised Apple still hasn't addressed/solved this bug.

Thanks to all who posted on this thread!

This worked for me.  I think the key was the fresh install.