Q: iTunes 12 won't access Gracenote. "Get track names" returns error message "No error"

I've hit this problem today.

Solution which worked for me was to clear file system cache

in Terminal

rm ~/Library/Caches/com.apple.itunes/fsCachedData/*

In Finder go to home directory then from the view menu choose show view options [cmd-j] Select the show Library Folder and then navigate to Caches/com.apple.itunes/fsCachedData Select all and delete.

Using finder is a bit more of a hassle but it gives you a get out of jail free card if removing all the cached data causes a major breakage.

This problem vexes me for quite some time now. Unfortunately none of the solutions described so far resolved that for me. Meanwhile I resorted to using an external program to rip and automatically import CDs. I'm using Phile Audio (I'm in no way affiliated with the product or its creator), which also pulls the title and artist information from the web, but I have to add album covers manually. Overall still better than having to type in all info in iTunes...

Hi, the problem with not-getting-titles-from-DB has really been bugging me. But now it's working again - I think it was the cache that caused the problems. Thanks for all the ideas here!

None of these suggestions has worked for me. Any other ideas?

I have a MBP with Win7 and OSX. The Mac side will not find most CD info, while the Windows side finds the info just fine. I hope the good people at Apple will read these comments and fix this annoyance and failure in a future update to the software. Anytime a Windows OS beats an Apple OS, I think Apple should step up and take notice.

I've had the same problem described by everyone on this thread, for many months now.  Apple's "Support" utterly non-existent.  Here's my work-around:

Step one: Turn on the radio

Step two: Hope that it plays something I like.

...Yes, I'm back to the technology of the 1930s.  Thanks, Apple-- you've certainly got me to "Think Different."

This has been happening since December 2014 (iTunes 12.0) and it's now August 2015 and it's still happening on 12.2. This isn't good enough Apple. Get your f*cking fingers out!

This worked for me. Thank you.

Thanks bro it works 4 me

This worked for me. I pretty much deleted all the cache and playlist in the Library. Then I got a request to agree to the iTunes rules again. No it runs fine.

I'll add my 2 cents since I was battling this problem and fixed it today. I don't believe that reinstalling iTunes has any particular effect. I think the key that makes some people believe so is that when you install iTunes, you are asked to restart your Mac. It's the restarting that's important.

Here's what finally fixed it for me:

• I went to the user library as directed above (Finder > Option key+Go menu >Library).
• I searched for iTunes in Preferences and deleted everything.
• I also deleted "CD Info.cidb" in the same folder.
• I also deleted iTunes files in Cache.
• Then I restarted and boom, track names were found for the CD I inserted.

I'm not sure which of the files I deleted was the problem, but I had previously done so without restarting and nothing was fixed. After restarting I was asked to accept the licence agreement and iTunes didn't immediately find my iTunes library which I keep in a non-standard location. This indicates that the preferences were truly unlinked, which I don't believe they are simply by moving them to the trash without restarting.

This worked!  Thanks.

I've been frustrated with this as well and finally got this fixed and it was pretty easy after all.  Steps I took:

1. Close iTunes
2. open terminal (or do it some other way)
3. cd ~/Library/Preferences
4. mv com.apple.iTunes.plist ~/com.apple.iTunes.plist.bak
5. Launch iTunes

On launch after step 5, it asked me to accept an end user agreement and then it just worked with the CD that was already inserted.  Yay!!!!!!!

I tried almost everything and copy pasting these commands into terminal is the only thing that worked. Thanks!

No CDDB Preferences anymore.

In my case it was the com.apple.iTunes.Gracenote.plist that caused the problem. I deleted it & restarted iTunes -> OK