lmc5536

Q: Safari crashes my macbook pro, it "restarts because of a problem," I think it is a kernel panic. How do I manage this?

I have a late 2011 15", 2.3 GHZ intel core i7 macbook pro with 16GB of ram. I recently partitioned the computer using bootcamp and before doing this had the computer upgraded to Mavericks 10.9.5 . In order to partition my computer we had to restore it to factory settings so there is almost nothing on here.. my safari and google chrome were crashing before all these changes and my computer was sometimes "restarting because of a problem". I think most times that it did this I had safari or chrome up and running or at least open in the background. I also recently had someone test my hard drive and nothing is wrong with that so I believe this is some sort of software problem.

 

Now my google chrome works as long as I am not signed into my account, but safari is un-usable. It crashes and then makes my computer "restart because of a problem." the computer seems to be fine besides these web browsing issues.

 

I have disabled my extensions for safari but none were listed to disable anyways. I have the lengthy crash report from a recent crash and will post if needed.

 

Thank you!

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Dec 20, 2014 7:14 PM

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Q: Safari crashes my macbook pro, it "restarts because of a problem," I think it is a kernel panic. How do I manage this?

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Dec 21, 2014 9:03 AM in response to lmc5536
    Level 9 (71,583 points)
    iTunes
    Dec 21, 2014 9:03 AM in response to lmc5536

    Please post it. Long shot.

     

    Do a backup.


    Quit the application.


    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.Safari.plist. Move the .plist to your desktop.

     

    Restart, open the application and test. If it works okay, delete the plist from the desktop.


    If the application is the same, return the .plist to where you got it from, overwriting the newer one.


    Thanks to leonie for some information contained in this.

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. You can also try try Safari/Reset.The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.

  • by lmc5536,

    lmc5536 lmc5536 Dec 21, 2014 11:29 AM in response to lmc5536
    Level 1 (0 points)
    Dec 21, 2014 11:29 AM in response to lmc5536

    Thank you for your response!! I will definitely try that out. Here is the error:

     

     

    Anonymous UUID: 6FD5C430-62AC-79AC-471A-E49A0ED4F778

     

    Sat Dec 20 21:41:51 2014

    panic(cpu 0 caller 0xffffff80096c63e7): "pmap_page_protect() " "pmap=0xffffff80358564b8 pn=0x600b2 vaddr=0x1763f1000\n"@/SourceCache/xnu/xnu-2422.115.4/osfmk/i386/pmap_x86_common .c:1336

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81f5853a50 : 0xffffff8009622f79

    0xffffff81f5853ad0 : 0xffffff80096c63e7

    0xffffff81f5853b90 : 0xffffff80096922f3

    0xffffff81f5853bf0 : 0xffffff8009692626

    0xffffff81f5853c60 : 0xffffff800968525e

    0xffffff81f5853d50 : 0xffffff8009687150

    0xffffff81f5853de0 : 0xffffff800963cd5e

    0xffffff81f5853e30 : 0xffffff80099d3447

    0xffffff81f5853e60 : 0xffffff80099d3240

    0xffffff81f5853ea0 : 0xffffff80099d2867

    0xffffff81f5853f00 : 0xffffff80099d3569

    0xffffff81f5853f50 : 0xffffff8009a40c63

    0xffffff81f5853fb0 : 0xffffff80096f4176

     

    BSD process name corresponding to current thread: coreservicesd

     

    Mac OS version:

    13F34

     

    Kernel version:

    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64

    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0

    Kernel slide: 0x0000000009400000

    Kernel text base: 0xffffff8009600000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

    System uptime in nanoseconds: 12693878949245

    last loaded kext at 10026402479079: com.apple.filesystems.smbfs     2.0.3 (addr 0xffffff7f8bf72000, size 335872)

    last unloaded kext at 399101944447: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8bf72000, size 57344)

    loaded kexts:

    1. com.apple.filesystems.smbfs            2.0.3
    2. com.apple.driver.AudioAUUC           1.60
    3. com.apple.filesystems.ntfs    3.11
    4. com.apple.driver.AppleHWSensor   1.9.5d0
    5. com.apple.driver.AGPM        100.14.34
    6. com.apple.filesystems.autofs            3.0
    7. com.apple.iokit.IOBluetoothSerialManager            4.2.7f3
    8. com.apple.driver.AppleMikeyHIDDriver     124
    9. com.apple.driver.AppleMikeyDriver           2.6.3f4
    10. com.apple.driver.AppleHDA 2.6.3f4
    11. com.apple.driver.AppleUpstreamUserClient          3.5.13
    12. com.apple.iokit.IOUserEthernet       1.0.0d1
    13. com.apple.driver.AppleIntelHD3000Graphics       8.2.4
    14. com.apple.kext.AMDFramebuffer    1.2.4
    15. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.2.7f3
    16. com.apple.driver.AppleSMCLMU     2.0.4d1
    17. com.apple.Dont_Steal_Mac_OS_X      7.0.0
    18. com.apple.driver.AppleHWAccess   1
    19. com.apple.driver.SMCMotionSensor           3.0.4d1
    20. com.apple.driver.AppleMuxControl            3.6.22
    21. com.apple.driver.AppleLPC  1.7.0
    22. com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    23. com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4
    24. com.apple.driver.AppleMCCSControl          1.2.5
    25. com.apple.driver.AppleSMCPDRC   1.0.0
    26. com.apple.AMDRadeonX3000         1.2.4
    27. com.apple.kext.AMD6000Controller           1.2.4
    28. com.apple.driver.AppleThunderboltIP       1.1.2
    29. com.apple.driver.AppleUSBTCButtons        240.2
    30. com.apple.driver.AppleUSBTCKeyboard    240.2
    31. com.apple.driver.AppleIRController            325.7
    32. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    33. com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN           1.0.0d1
    34. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    35. com.apple.BootCache            35
    36. com.apple.iokit.SCSITaskUserClient            3.6.7
    37. com.apple.driver.XsanFilter 404
    38. com.apple.driver.AppleUSBHub      683.4.0
    39. com.apple.iokit.IOAHCIBlockStorage           2.6.0
    40. com.apple.driver.AppleSDXC           1.5.2
    41. com.apple.iokit.AppleBCM5701Ethernet   3.8.1b2
    42. com.apple.driver.AppleFWOHCI      5.0.2
    43. com.apple.driver.AirPort.Brcm4331           700.20.22
    44. com.apple.driver.AppleAHCIPort     3.0.5
    45. com.apple.driver.AppleUSBEHCI     660.4.0
    46. com.apple.driver.AppleSmartBatteryManager      161.0.0
    47. com.apple.driver.AppleRTC  2.0
    48. com.apple.driver.AppleACPIButtons           2.0
    49. com.apple.driver.AppleHPET           1.8
    50. com.apple.driver.AppleSMBIOS       2.1
    51. com.apple.driver.AppleACPIEC        2.0
    52. com.apple.driver.AppleAPIC            1.7
    53. com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1
    54. com.apple.nke.applicationfirewall   153
    55. com.apple.security.quarantine        3
    56. com.apple.driver.AppleIntelCPUPowerManagement        217.92.1
    57. com.apple.kext.triggers         1.0
    58. com.apple.iokit.IOSerialFamily         10.0.7
    59. com.apple.driver.DspFuncLib          2.6.3f4
    60. com.apple.vecLib.kext           1.0.0
    61. com.apple.iokit.IOAudioFamily         1.9.7fc2
    62. com.apple.kext.OSvKernDSPLib      1.14
    63. com.apple.iokit.IOFireWireIP           2.2.6
    64. com.apple.iokit.IOSurface     91.1
    65. com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.2.7f3
    66. com.apple.iokit.IOBluetoothFamily  4.2.7f3
    67. com.apple.driver.AppleBacklightExpert     1.0.4
    68. com.apple.iokit.IONDRVSupport      2.4.1
    69. com.apple.driver.AppleGraphicsControl     3.6.22
    70. com.apple.driver.AppleSMC 3.1.8
    71. com.apple.driver.IOPlatformPluginLegacy 1.0.0
    72. com.apple.driver.AppleSMBusPCI   1.0.12d1
    73. com.apple.driver.AppleSMBusController    1.0.12d1
    74. com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    75. com.apple.iokit.IOAcceleratorFamily           98.23
    76. com.apple.kext.AMDSupport            1.2.4
    77. com.apple.AppleGraphicsDeviceControl     3.6.22
    78. com.apple.driver.AppleHDAController        2.6.3f4
    79. com.apple.iokit.IOGraphicsFamily    2.4.1
    80. com.apple.iokit.IOHDAFamily           2.6.3f4
    81. com.apple.driver.AppleThunderboltDPInAdapter            3.1.7
    82. com.apple.driver.AppleThunderboltDPOutAdapter         3.1.7
    83. com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
    84. com.apple.driver.AppleThunderboltPCIDownAdapter     1.4.5
    85. com.apple.driver.AppleUSBMultitouch       240.10
    86. com.apple.iokit.IOUSBHIDDriver     660.4.0
    87. com.apple.driver.AppleUSBMergeNub       650.4.0
    88. com.apple.driver.AppleUSBComposite        656.4.1
    89. com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.6.7
    90. com.apple.iokit.IOBDStorageFamily 1.7
    91. com.apple.iokit.IODVDStorageFamily          1.7.1
    92. com.apple.iokit.IOCDStorageFamily 1.7.1
    93. com.apple.driver.AppleThunderboltNHI    2.0.1
    94. com.apple.iokit.IOThunderboltFamily         3.3.1
    95. com.apple.iokit.IOAHCISerialATAPI 2.6.1
    96. com.apple.iokit.IOSCSIArchitectureModelFamily   3.6.7
    97. com.apple.iokit.IOUSBUserClient     660.4.2
    98. com.apple.iokit.IOEthernetAVBController  1.0.3b4
    99. com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    100. com.apple.iokit.IOFireWireFamily    4.5.5
    101. com.apple.iokit.IO80211Family       640.36
    102. com.apple.iokit.IONetworkingFamily           3.2
    103. com.apple.iokit.IOAHCIFamily          2.6.5
    104. com.apple.iokit.IOUSBFamily            686.4.1
    105. com.apple.driver.AppleEFINVRAM  2.0
    106. com.apple.driver.AppleEFIRuntime            2.0
    107. com.apple.iokit.IOHIDFamily            2.0.0
    108. com.apple.iokit.IOSMBusFamily       1.1
    109. com.apple.security.sandbox 278.11.1
    110. com.apple.kext.AppleMatch 1.0.0d1
    111. com.apple.security.TMSafetyNet     7
    112. com.apple.driver.AppleKeyStore     2
    113. com.apple.driver.DiskImages           371.1
    114. com.apple.iokit.IOStorageFamily      1.9
    115. com.apple.iokit.IOReportFamily       23
    116. com.apple.driver.AppleFDEKeyStore          28.30
    117. com.apple.driver.AppleACPIPlatform         2.0
    118. com.apple.iokit.IOPCIFamily 2.9
    119. com.apple.iokit.IOACPIFamily          1.4
    120. com.apple.kec.pthread          1
    121. com.apple.kec.corecrypto     1.0

    Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 1.69f1

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x85F7, 0x483634314755363746393333334700000000

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x85F7, 0x483634314755363746393333334700000000

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Hub

    USB Device: IR Receiver

    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

  • by Eric Root,

    Eric Root Eric Root Dec 22, 2014 10:05 AM in response to lmc5536
    Level 9 (71,583 points)
    iTunes
    Dec 22, 2014 10:05 AM in response to lmc5536

    Something else to try.

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Reset. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.