-
All replies
-
Helpful answers
-
Dec 22, 2014 12:13 PM in response to MsLaLa0674by judysings,Hi MsLaLa0674,
Welcome to the Support Communities! The resource below will walk you thorugh the steps to try if you can't connect with FaceTime on your Mac:
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
http://support.apple.com/en-us/HT203585If you encounter issues making or receiving FaceTime calls, try the following:
- Verify that FaceTime is enabled in FaceTime > Preferences.
- If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- Verify the phone number or email address being used is the correct one activated for FaceTime.
- You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
- Verify that both parties have installed the latest software updates for their Mac and/or device. See:
I hope this information helps ....
- Judy
- Verify that FaceTime is enabled in FaceTime > Preferences.
-
Dec 24, 2014 2:04 PM in response to judysingsby crs886,I'm having this same problem. I tried FaceTime on the Guest account on my MacBook and it did the same thing. Made the call then said connecting then it ended. On the other end the iPhone user said they answered the call it said connecting then it said failed. Same thing for when the iPhone user called me. I've followed all of the troubleshooting steps and everything is fine. The only other option it seems like would be to completely update/upgrade my OS operating system, which I am not ready to do at this time. Please let me know if you get yours working and how! Thanks!
