HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
Q: my phone is using my old email for icloud, I have tried to delete but i dont have password so it will not allow me to? Also ... more
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Dec 22, 2014 2:44 PMby jason269,Hi, sanibas.
Thank you for visiting Apple Support Communities.
If you are asked for the password for your old Apple ID and wish to delete the account, check out the steps in the article below.
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
You may have to reach out to us to assist you with the password reset. Here is the article that will get you in touch with us.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
