HT201465: Printer and scanner software for El Capitan, Yosemite, and Mavericks
Learn about Printer and scanner software for El Capitan, Yosemite, and Mavericks
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Helpful answers
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Dec 21, 2014 3:49 PM in response to Norbert Buehmannby CellarDwellr,There is an extensive troubleshoot that could be done, but you can make life easier by connecting the printer via USB first, then looking for Software Updates in the Mac App Store (and checking if there's Canon software to install)
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Dec 21, 2014 4:19 PM in response to CellarDwellrby Norbert Buehmann,No , still nothing and software update says all is up dated. When I reset the printer I lost all printers in the add window, now I see no printers at all. The printer is connected with USB cable. Thanks for your help.
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Dec 21, 2014 4:34 PM in response to Norbert Buehmannby CellarDwellr,Hmm, in that case try resetting the print system: Mac OS X: How to reset the printing system - Apple Support
- Choose System Preferences from the Apple menu.
- Choose Print & Scan from the View menu.
- Hold down the Option key while clicking the "-" (Remove printer) button. If no printers are currently added, hold down the Control key while clicking in the box that appears above the "+" (Add printer) button, then choose Reset printing system… from the contextual menu.
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Dec 21, 2014 4:34 PM in response to Norbert Buehmannby Norbert Buehmann,found the problem, it was a bad USB cable, works now and I can see it in the printer sys Pref . Thanks you for your help.
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Dec 21, 2014 4:37 PM in response to Norbert Buehmannby CellarDwellr,★HelpfulGlad to read Have a great week ahead!