In the past, (before version 12 of iTunes) I was able to manually add and remove songs to and from my Shuffle. Now when I open up iTunes and click on my device (the Shuffle) ALL the songs are greyed out. I have searched the net and I have READ Manage content manually on your iPhone, iPad, and iPod - Apple Support and there is NO such option as "Manually manage music and videos." on the Summary page for my Shuffle. In fact, I can NOT find this option anywhere on any of the Menus. Would sure appreciate some help here. Thanks!