when i sign into icloud, a box appears asking me to verify the information in my email, but when i check my email inbox there is no email there. so how do i get onto icloud?

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when i sign into icloud, a box appears asking me to verify the information in my email, but when i check my email inbox there is no email there. so how do i get onto icloud?

I need to deactive icloud to be able to repair my phone as it is damaged. however when signing into icloud it appears with a box asking me to verify the information in my email. When loging into my email inbox, there is no message there from icloud to verify. so how do I get onto icloud or how else can I deactivate it without using my device?

iPhone 5c

Posted on Dec 22, 2014 3:18 AM

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Answer 1

judysings

Community Specialist

Dec 23, 2014 8:47 AM in response to ryball89

Hi ryball89,

Happy Holidays! If you are having issues with the verification email for your iCloud/Apple ID, follow the steps below:

If you didn't receive your verification or reset email - Apple Support
http://support.apple.com/en-us/HT201455

If you didn't receive your verification or reset email

Not sure where that email was sent? Here are some tips to help you find it.

When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can't find the email after we send it, these steps can help.

Search for the email

We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

Make sure you're checking the correct email account

If you're looking for a password reset email, make sure you're checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue email address that you added to your account.

If you're looking for a verification email, you can sign in to My Apple ID and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it and send another verification email.

Resend the email

To resend a reset email, repeat the steps to reset your password or security questions, and we'll send an email to your rescue or primary Apple ID email address.

To resend the verification email, go to My Apple ID, select Manage your Apple ID, then sign in. Click Resend next to the email address that you want to verify, and we'll send an email to that address.

Make sure that you're getting email

If you're not getting any email, you might need to contact your email service provider for help. You can also use these steps to get help receiving email at OS X Mail or an iCloud email address.

Contact us

Go to System Status and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple Support.

Cheers,

Judy

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