iCloud spam emails are driving me crazy

Can someone help me resolve spam emails offering cheap goods like Ray Bans, Oakley, Louis Vuitton, UGG, Ralph Lauren, Michael Kors, etc. This has been going on for three months now and I can't take it anymore. This month is particularly bad because it's Christmas.


At first I tried to unsubscribe and the site said that I did do that, but all they did was change their email extension and started up again. From the beginning, I have been moving them to my Junk folder each time, but then I get more and it shows up in my iCloud inbox and not Junk. I did all the tips that Apple offers, but nothing works. I forwarded all the emails as an attachment to spam@iCloud.com, but nothing has been done. Then I tried to forward to abuse@"their email extension", but these emails couldn't be sent.


This is ridiculous and I am considering closing my iCloud account. What can I do?

MacBook Pro, OS X Yosemite (10.10.1), iPhone 5S, iPad 4, iPad Mini, iPod

Posted on Dec 22, 2014 3:51 AM

Reply
54 replies

Dec 26, 2014 7:24 AM in response to Csound1

Oh no! It must be Google's fault. Oh! It must be GoDaddy! Yeah! They did it! It can't be Apple. Beautiful, perfect, faultless Apple! And, therefore, Apple need not concern themselves if other "evil" providers exploit their services. What "buying habits"? Women's fury shoes? Fancy handbags? Cheque's in the post Csound1. I think we all know this debate must take place beyond Apple's pages.

Dec 26, 2014 3:57 PM in response to Nicholas Baker

Nicholas Baker wrote:


Oh no! It must be Google's fault. Oh! It must be GoDaddy! Yeah! They did it! It can't be Apple. Beautiful, perfect, faultless Apple! And, therefore, Apple need not concern themselves if other "evil" providers exploit their services. What "buying habits"? Women's fury shoes? Fancy handbags? Cheque's in the post Csound1. I think we all know this debate must take place beyond Apple's pages.

You can believe whatever you want, you're the one with the spam problem, not me.


Ciao

Dec 27, 2014 1:13 AM in response to crystalship

Here are some more spam email extensions sent to my iCloud.com email account:


@grouponliveingzzz.com


@livingsocialaaxx.com


I would be happy if my junk spam emails end up in the Junk folder where they are supposed to once I assign them as Junk.


I found another thread talking about Junk email filtering in the Mail app. A user was complaining about Groupon spammers and that's one of my spammers. Anyway, it appears that junk filtering is broken for some with the Yosemite update. A user spoke with Apple Senior Advisors and Apple is well aware that this issue exists in the Mail App and are working to fix it.


Also, a user reverted back to Mavericks after beta testing Yosemite and the Junk filtering worked again so this Junk mail filtering issue is Yosemite specific. Doing a reset of Junk filtering doesn't seem to help the Mail app to relearn what is Junk. I've checked to see if the senders are in my Previous Recipients or Contacts and they are not.


I would like the Mail app to do it's job. Again, my Gmail email account does not have a spam issue and I've had it for over 10 years. Apple needs to do a better job filtering spam with their iCloud email accounts.


I'm going to call Apple today to talk about my iCloud spam emails. I'll report back.

Dec 27, 2014 9:22 AM in response to Nicholas Baker

This has nothing to do with Apple being hacked or your iCloud being hacked or Apple security. It does have something to do with using your primary iCloud email address for shopping, subscribing to email lists, etc.. Or, the easiest way for spammers to get your email address is to just compile a list using the most common first and last name combinations with numbers, nicknames, etc. No hacking involved. Take the last name Baker, add an initial at the beginning for each letter of the alphabet, and then add a number 1 to 100 at the end and they've come up with 2600 email addresses just for iCloud.com. If someone reads or clicks unsubscribe in the email, that particular email is confirmed as valid.

Dec 27, 2014 10:00 AM in response to Jim144

Yes, I accept that possibility, Jim,

And I'm first to suppose my suspicions about Apple unjustified. I also accept that I may have made a mistake trying to unsubscribe from this spam. However, here's where my credulity is a little stretched. I'm supposing that there were malicious people who got hold of my email address (via the methods in your post or otherwise) make it their business is to sell my address and others on to retailers who hope to sell me this high-value stuff by bombarding my inbox. I didn't imagine they might be the same people. You know: international data hackers and Uggs retailers on the side. For some reason--god only knows why--these guys think this marketing approach will work when almost anybody they meet in the Western world will explain that it doesn't. Still they persist. As you say, by trying to unsubscribe, I confirmed a genuine email address, right? But I was getting bombarded with their stupid spam by then, anyway. I had tried numerous times to block them using Apple's Rules with no success. Given that, I felt I'd not much more to loose by trying to unsubscribe because, stupidly, I supposed that even exquistley evil, retail masterminds, such as these guys, might give up if they're simply not selling anymore bloody Ugg boots.

None of this would have been necessary if Apple's Junk and Spam filters were up to scratch.

Dec 27, 2014 10:21 AM in response to Nicholas Baker

This is a response to all. Here is what Apple says we should do about spam emails:

OS X Mail

Open the message and choose “Forward as Attachment” from the Message menu.

Forward the message to iCloud spam@icloud.com.

Forward the message again to abuse@domain, replacing domain with the part of the sender's email address after the @ symbol. For example, if the sender's email address is spammer@spammydomain.com, forward the message to abuse@spammydomain.com.

iCloud: Why am I getting junk mail (spam)? - Apple Support


In the last step, if we forward to the spam email address as noted above, aren't we exposing our iCloud email?


What I have been doing is assigning Junk status in iCloud.com. Then I go to the Mail app and I forward the email to spam@icloud.com.

Dec 29, 2014 3:33 AM in response to Nicholas Baker

Nicholas Baker wrote:


Yes, I accept that possibility, Jim,

And I'm first to suppose my suspicions about Apple unjustified. I also accept that I may have made a mistake trying to unsubscribe from this spam. However, here's where my credulity is a little stretched. I'm supposing that there were malicious people who got hold of my email address (via the methods in your post or otherwise) make it their business is to sell my address and others on to retailers who hope to sell me this high-value stuff by bombarding my inbox. I didn't imagine they might be the same people. You know: international data hackers and Uggs retailers on the side. For some reason--god only knows why--these guys think this marketing approach will work when almost anybody they meet in the Western world will explain that it doesn't.

But it does work, to the tune of many billions worldwide


That is why it continues, because it works. And it does so whether or not "most people in the Western world" explain!


You didn't think that they did this for free did you?

Dec 29, 2014 8:30 AM in response to Csound1

I'll just deal with this Csound1 and then really must move on to more helpful discussions.

You're probably right to say that it does work "to the tune of billions" but they're certainly not making any money out of me. Given that Apple cannot assist me in blocking this stuff (something I had mistakenly imagined they could do) I have to fall back on the base logic of market behaviour for my salvation. Permit me to set out the argument in a dialogue between, let's say, an imaginary counter-faker boss and his technical director:


Counter-faker Boss: "Need to sell more fake Uggs! What can we do, technical director?"

Technical Director: "Never fear, Boss! I buy fiendish algorithm that generates millions of possible email addresses. Many are false fishes but some are golden Carp!"

Boss: "How so?"

Tech Dir: "Those fools that press the 'unsubscribe me' button are genuine living email addresses, Boss. Ingenious! You have mailing list of real people at last!"

Boss: "You mean I have mailing list of real people who don't want my Uggs!"


Forgive the Fu Manchu business, please, but it makes this point: what is the point in acquiring--with great guile and ingenuity--a list of bona-fide people who definitely don't want to buy your products? Either these guys are infinitely stupid--which I doubt--or the whole wise-acre stuff about never clicking the unsubscribe button is a misnomer as, indeed, is the sage advice about surf hygiene. It is immaterial to these guys whether you unsubscribe or not. That's just another prop to make their spam look like genuine offers from a genuine retailer. The only responses they're interested in are from those perhaps many thousands of randomly correct emails sent to folk who don't mind that these are obviously fake products and don't care if their email accounts are spammed until they glow.


If my reasoning is correct, there's nothing any of us can do once the algorithm has guessed our email addresses other than to have top-notch spam and junk protection from our email provider.

Dec 29, 2014 8:47 AM in response to Nicholas Baker

That is correct, once your address is on the list you have to deal with a system that is responsible for sending over 100 billion spam emails a day, with an 'estimated' revenue of $8 billion. They won't stop and stopping them is a daunting task, one that is extremely difficult to stay ahead of.

eg: The unsubscribe button. In many cases it does exactly what it says, in others it does not. That is all it takes to make all unsubscribe buttons untrustworthy.

As for help, only you know what constitutes spam to you. If you were looking for a pair of RayBans an ad for them would not (at the time) seem like spam, to you.

Add that to the senders ability to spoof any addresses they like, change them with each send, vary the subject and content etc ... It's a fast moving target.


Good luck

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud spam emails are driving me crazy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.