Q: My sons I touch would not accept his passcode. We did an iTunes restore but now user name and password won't work. What can we do? ... more
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Dec 23, 2014 9:00 AMby alex_h1,Hi Ndximaging,
From your post it looks like you have restored an iPod touch, and have forgotten the Apple ID password. To troubleshoot this issue please take a look at the article linked to below.
If you forgot your Apple ID password - Apple Support
Happy Holidays!
Alex H.
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Dec 23, 2014 2:57 PMby lllaass,You have to recover the ID and password lat used in Settings>iCloud on the iPod
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
If you are the original purchaser of the iPod and have proof of purchase Apple can likely help
