mcm145
Level 1 (0 points)

Q: Mirror issue

Recently purchased AppleTV and am using an iPhone 4S and iPad 3rd generation.  The tv set up my account information and I was able to get wireless working.  When I went to mirror a song through the TV, no Airplay option showed.  Can you mirror your device to AppleTV without programming the remote app?  I tried to programed both devices to the Remote App and it continually stated I need to turn on Home Sharing on my computer when it was on.  The Apple TV is not showing the device names to click and enter the 4 digit code.  Each device shows a code, but I have no place to put the code.  I tried to turn it off, on, restart the computer, the devices, and the tv.  All my devices are on the most current iOs.   

iPad (3rd gen) Wi-Fi + Cellular, iOS 8.1.2

Posted on Dec 22, 2014 10:41 AM

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mcm145

Q: Mirror issue

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 22, 2014 1:44 PM in response to mcm145
    Level 10 (104,506 points)
    Apple TV
    Dec 22, 2014 1:44 PM in response to mcm145
    When I went to mirror a song through the TV, no Airplay option showed

    Have you turned AirPlay on on the Apple TV.

    Can you mirror your device to AppleTV without programming the remote app?

    The Remote App has no part to play in AirPlay.

    I tried to programed both devices to the Remote App and it continually stated I need to turn on Home Sharing on my computer when it was on.

    Try restarting your router first..... The following article(s) may help you.

     

    Troubleshooting Home Sharing

    The Apple TV is not showing the device names to click and enter the 4 digit code

    I'm not sure what you are referring to here, please elaborate.

  • by mcm145,

    mcm145 mcm145 Dec 22, 2014 7:34 PM in response to Winston Churchill
    Level 1 (0 points)
    Dec 22, 2014 7:34 PM in response to Winston Churchill

    Thank you for the reply.  Below are a few items/responses.

     

    Yes, I have turned on Air play on the AppleTV and it does not offer the mirror.

     

    When I was trying to add an iTunes Library in the Remote application, the device provided me a four digit code and instruction to go to General, Remote, Remote App select my device name and use the four digit code.  My apple TV never shows a device name under Remote App on the AppleTV and I do not see anywhere I can enter the code.

     

    Other things that I have done.  I rebooted the router like suggested.  I did not have success with that.  The only success that I had for Airplay to work was when I had my Samsung PC plugged into my router and and plugged into the appleTV.  With this configuration my iTunes showed the Airplay and let the music play.  Once the Ethernet cable was removed from the TV, Airplay functionality deceased.  No device ever showed in the Remote application and I verified that all Home Sharings were on.  Even turned off and turned back on as suggested and that they were on the same network.  I also added the  appleTV IP address to my Router.

     

    Any other suggestions?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 23, 2014 3:35 AM in response to mcm145
    Level 10 (104,506 points)
    Apple TV
    Dec 23, 2014 3:35 AM in response to mcm145

    mcm145 wrote:

     

    Thank you for the reply.  Below are a few items/responses.

     

    Yes, I have turned on Air play on the AppleTV and it does not offer the mirror.

     

    For the avoidance of doubt, the mirroring option is not offered from the Apple TV but from the iPad and then only from the control centre.

    When I was trying to add an iTunes Library in the Remote application, the device provided me a four digit code and instruction to go to General, Remote, Remote App select my device name and use the four digit code.  My apple TV never shows a device name under Remote App on the AppleTV and I do not see anywhere I can enter the code.

    I see, you don't need to do this, this is for very old iTunes libraries and the Apple TV 1, you will be using home sharing instead.

    Once the Ethernet cable was removed from the TV, Airplay functionality deceased.

    That essentially confirms your network as a problem.

     

    A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.


    Make sure your router/computer allows access over the following ports


    Port

    Type

    Protocol

    Used By

    53

    TCP/UDP

    DNS

    DNS

    80

    TCP

    HTTP

    AirPlay, iTunes Store

    123

    TCP/UDP

    NTP

    Network Time

    443

    TCP

    HTTPS

    AirPlay, PhotoStream, iTunes Store

    554

    TCP/UDP

    RTSP

    AirPlay

    1900

    UDP

    SSDP

    Bonjour

    3689

    TCP

    DAAP

    iTunes, AirPlay, HomeSharing

    5297

    TCP

    -

    Bonjour

    5298

    TCP/UDP

    -

    Bonjour

    5350

    UDP

    NAT

    Bonjour

    5351

    UDP

    NAT

    Bonjour

    5353

    TCP/UDP

    MDNS

    Bonjour, AirPlay, HomeSharing

    8000-8999

    TCP

    -

    iTunes Radio Streams

    42000-42999

    TCP

    -

    iTunes Radio Streams

    49159

    UDP

    MDNS (Win)

    Bonjour, AirPlay

    49163

    UDP

    MDNS (Win)

    Bonjour, AirPlay


    Refer to your router manual/manufacturer for any settings that are specific to that model.


    Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.


    If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

  • by mcm145,

    mcm145 mcm145 Dec 23, 2014 4:51 PM in response to Winston Churchill
    Level 1 (0 points)
    Dec 23, 2014 4:51 PM in response to Winston Churchill

    I appreciate the help, although things haven't worked.  I changed to the WPA 2 personal and attempted to check the ports, but was unable to locate how.  I strongly believe it has to do with my laptop.  Samsung has this Intel WiFi Utility program and the network name isn't the same as my wireless.  I have attempted to manually add the Apple TV to that name and add my devices to it, but that isn't a internet connection and the devices tell me i need to join a wireless network.  I have also attempted to create a new network with the same name as my wireless and the AppleTV never connected.   I feel I have exhausted many options for resolving this and have a strong feeling this was wasted purchased.

    If there are any ideas, I would be willing to attempt. 

     

    Thank you again and Happy Holidays.