heavyD209
Level 1 (0 points)

Q: how to delete music on 5s

I have tried deleting all music off phone but can not take off all. When connected to mac it shows there are no songs. But, when i check actual phone there is still about 100 unwanted songs still on phone. i read a couple post with people having the same problem but no real solutions. I've tried hiding all purchases, turned off "display all music", turned off auto sync, and have also restored phone. i currently have 8.1 software.

iPhone 5s, iOS 8.1, itunes

Posted on Dec 22, 2014 3:18 PM

Close
heavyD209

Q: how to delete music on 5s

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Dec 24, 2014 6:25 AM in response to heavyD209
    Community Specialists
    Dec 24, 2014 6:25 AM in response to heavyD209

    Hi heavyD209,

     

    Welcome to the Apple Support Communities!

     

    I know situations where your iPhone doesn’t sync the way you would expect can be frustrating. I know you have tried a lot of great troubleshooting steps to remove all music from your iPhone as well. Another option you may not have tried is manually managing that content to removing it. The attached article has more information on this process.

     

    Manage content manually on your iPhone, iPad, and iPod - Apple Support

     

    If your issue continues, please let me know so I can further assist you. Was the music that is not deleting purchased from iTunes or did it come from a CD. Does it appear to be on iCloud with the iCloud icon next to it? Are these 100 songs in your computer iTunes library on the computer?

     

    Have a great day,

    Joe

  • by heavyD209,

    heavyD209 heavyD209 Dec 24, 2014 10:36 AM in response to joe_7399
    Level 1 (0 points)
    Dec 24, 2014 10:36 AM in response to joe_7399

    Ok I selected to just manually select. Unchecked all other boxes in summary. Applied settings and synced phone. It cleared up some storage and added new songs. On iTunes it says I have 185 songs on phone. But on the actual phone I still have 276 songs. At one point the songs did have the red iCloud sign but during my earlier troubleshooting they have gone away. I've tried swiping right on the unwanted songs but the delete button doesn't show up.... This ordeal is driving me nuts. I did update so I currently have the latest software.

  • by joe_7399,

    joe_7399 joe_7399 Dec 27, 2014 6:04 AM in response to heavyD209
    Community Specialists
    Dec 27, 2014 6:04 AM in response to heavyD209

    Hello heavyD209,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

    Best regards,

    Joe