HT204632: Availability of iTunes redownloads
Learn about Availability of iTunes redownloads
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Helpful answers
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Dec 22, 2014 2:56 PM in response to cpocketsby ChrisJ4203,Okay, so what have you tried to correct the issue? What troubleshooting have you tried? User troubleshooting steps are restart, reset, restore from backup, restore as new.
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Dec 22, 2014 5:02 PM in response to ChrisJ4203by cpockets,I have tried to connect to iTunes by computer and nothing at all
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Dec 22, 2014 6:13 PM in response to cpocketsby ChrisJ4203,The first two steps do not require the computer. The restores do, but you do not indicate what computer OS you are using. That is important to provide the correct support document.