HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

ash2kg

Level 1 (0 points)

Q: HOw can I update my phone when there is an error message!?

My phone was updating - then there was an error - now I have no back ups and the only option is to restore factory defaults?!

imAc, Mac OS X (10.5.6), ILife '09

Posted on Dec 22, 2014 7:56 PM

I have this question too

Q: HOw can I update my phone when there is an error message!?

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by Allan Eckert,

Allan Eckert Dec 22, 2014 7:58 PM in response to ash2kg
Level 9 (53,479 points)

Desktops

Dec 22, 2014 7:58 PM in response to ash2kg

Do you have a question here? If so I can find it.
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by ChrisJ4203,

ChrisJ4203 Dec 22, 2014 7:59 PM in response to ash2kg
Level 9 (57,294 points)

iPhone

Dec 22, 2014 7:59 PM in response to ash2kg

An error in updating does not delete backups. Identifying the error is important. See this support document to investigate the error. Resolve iOS update and restore errors - Apple Support
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