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Helpful answers
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Dec 24, 2014 7:35 AM in response to hebe2003by sterling r,Hello there hebe2003,
It sounds like your Ambient Light Sensor keeps automatically dimming the screen when you have that function turned on, no matter the light conditions. I would recommend these troubleshooting steps from the following article, named:
Get help with the screen on your iPhone, iPad, or iPod touch
- If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
- If you see the issue in multiple apps, restart your device.
- If restarting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Thank you for using Apple Support Communities.
Take care,
Sterling
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Dec 24, 2014 1:54 PM in response to sterling rby hebe2003,hi,
i not put any sceen protector and try to restar and restore phone also. the issue still here......
contact apple support.....mean......hardware failure?
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Dec 28, 2014 12:42 PM in response to hebe2003by sterling r,Thanks for the update. Based on all the troubleshooting you've done this does appear to be a hardware issue, and would recommend reaching out to Apple to explore your service options with the links I provided previously.
