murdog
Level 1 (25 points)

Q: apple application support not found

I am running Windows 7. Uninstalled itunes in the correct order given. In my uninstal column there was no Apple software update to remove. Reinstalled itunes and get the error: apple application support not found. I read all previous posts and right clicking on itunes exe. does not show the option to extract and install it separately. Very frustrating since I have gone through this process 3 times. Please help!!

Windows 7

Posted on Dec 22, 2014 8:02 PM

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murdog

Q: apple application support not found

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  • by Allen A,

    Allen A Allen A Dec 24, 2014 6:54 AM in response to murdog
    Community Specialists
    Dec 24, 2014 6:54 AM in response to murdog

    murdog,

     

     

    The article linked below details a number of additional steps that can help get iTunes successfully installed on your computer.

     

    Issues installing iTunes for Windows
    http://support.apple.com/en-us/HT201668

     

     

    Sincerely,

    Allen

  • by jontavz,

    jontavz jontavz Feb 5, 2015 6:07 AM in response to Allen A
    Level 1 (0 points)
    Feb 5, 2015 6:07 AM in response to Allen A

    I have also encountered this problem.  In another post I read about extracting the Itunes.exe and run the apple application support.msi file.  I have 2 of these files, one of them is a 64 bit file.  I have run both these files, the normal one, goes through without a problem but I still cannot open Itunes.  The AppleApplicationSupport64.msi however give me the following message:

    An error occurred during the installation of assembly 'policy.9.0.microsoft.VC80.CRT,type="win32-policy",v1e18e3b",processorArchitect ure=ämd64"". Please refer to Help and Support for more information. HRE...

     

    Itunes worked perfectly before I did the upgrade and now I cant even get the older versions to work.