Have one contact that I can't FaceTime or iMessage off my iPad can it be fixed?

My husbands just got an iPhone and I'm having the same problem. The "FaceTime" option doesn't show up on his contact card. He was able to FT me, though, and then by going into the FT app and "replying" I could contact him. Bit of a long winded way but it's a solution for now until we work out why!

Hi Ninty91,

I have the very same problem with my iPhone 6. I can't initiate a FaceTime call through the address book (contacts) to one specific contact, but at the same time my wife can with her iPhone 5s. I haven't figured out how to ultimately fix the problem in a way that the FaceTime option will show up in contacts, but I found a work around that might work for you as well:

1. Delete the phone number in question from the contact (no need to delete the entire contact)

2. Open the FaceTime App and enter the phone number manually, including the country code (e.g. +1 for the US, +44 for the UK, etc.)

3. Tap the phone number that shows where you would normally see the contacts name (if that phone number were still in contacts)

4. A list with call options will open up, where you can tap on FaceTime or FaceTime Audio

It won't fix the issue of FaceTime not being available through the address book, but it should allow you to make your Christmas FaceTime call.

Regards,

Andreas

I Had the same problem with one particular contact and not with the rest of my contacts. I figured out that I was missing the email address for the contact (that email address was also his Apple ID). After I added the email address the option to FaceTime appeared right away.

HI. Thanks for your input. I've got an iPad mini and an iPhone 6. One contact only showed FaceTime on my iPad. All the details were the same. I even air dropped the contact to the phone but still didn't show a FaceTime icon. So I tapped on 'add another email' and typed the same address as the one above and, VOILA! It worked.

This is the exact problem I have also. I agree that it must be an iOS issue, since I can FaceTime them on my MacBook and iPad, but not on my iPhone. It is very strange, since I don't have the issue with anyone else. I will say that they are probably the only contact that doesn't also own an iPhone, so perhaps that could be part of the issue.

I tried out suggested fixes but it didn't work.

Here is how i fixed it:

On my wifes phone(the one I couldn't call) I changed her facetime id to email it started to show facetime options at my phone, after that you can change it back to phone number.

I tried to FaceTime a friend. I added him as a contact and everything. I still couldn't face time him. the way to fix it is either the phone number meaning they might have multiple phones or the email. I hope this helped though it might not have. And if it didn't help sorry for wasting your time

This is my situation as well, but they have an iPad, and they are able to FaceTime Video with ME - I just can't initiate the FaceTime video to THEM. I have the e-mail address in there, too. It's very strange. Clearly ... this is a First World problem, but it seems that it's one that we should be able to solve. Thanks for the input. We'll keep trying.

Hi Ninty91,

I'm sorry to hear you are having issues with FaceTime. I also apologize, I'm a bit unclear what exactly is happening or what you are seeing when you try to initiate a FaceTime call with this contact, or they with you? For more general FaceTime troubleshooting, you may want to double-check the steps outlined in the following article, just to make sure everything is set up correctly:

iOS: Troubleshooting FaceTime - Apple Support

Regards,

- Brenden

i had the same issue, i took FJ in A Town advice and it works like magic. .

Great find! There was seemingly nothing else online that had this extremely useful advice.

Cheers!

Great stuff, have been trying for days to fix this.

This works, idk why cuz I have a lot of FaceTime contacts without their emails saved into my contacts and it still works but for whatever reason this helped. So thank you.

This didn't work for me. I have both phone numbers and email addresses for my parents but I cannot facetime them. No icon appears. Yet they can facetime me. I'm also able to facetime them just fine on my macbook. I think it's an iOS bug.

I had exactly the same issue. ipad2 (but I don't have an iphone). See below* for the solution that worked for me.

One contact would not work for facetime - facetime didn't even appear as an option for this contact. Nothing I tried worked.

When I deleted the contact I could search for the same person via facetime; I could then facetime them successfully - so it was a real puzzle. Clearly not a problem with the person I was trying to contact.

Creating a new contact with the same details also didn't fix it. Tried all the usual other solutions that are often suggested - nothing worked.

*The solution that worked for me:

In the problem contact, add a second email address....the same one as the primary (facetime) address. For some reason this second (identical) email address seems to have kickstarted facetime (and imessage)... no idea why, but it does work. Same solution worked on my daughter's much newer ipad air.

Just glad it now works...! Maybe a big brain at Apple can work out why this is happening?