3isenuf
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Q: "Problem with iCloud" message keeps coming up

I have a MacBook Pro and use Safari and ever since I upgraded to Yosemite (and maybe that's just a coincidence--I have no idea), I keep getting a message that pops up saying that iCloud cannot connect to *********@gmail.com.  It gives me a link to System Preferences and suggests that I click there to fix the issue.  The problem is that when I click there, it asks me for the Apple ID password for ********@cstone.net (which is an account that I have, but NOT one that should be associated with my iCloud account).  I enter every password I can think of and then it tells me if I forgot my password to click here.  So I do and I enter that email address to have it send me a link to reset my password and it says it sent but nothing ever arrives.  Elsewhere I am able to log in with my gmail account and the password that I know and cstone.net is not listed among my email addresses on my account.  So where is this coming from and how can I get this annoying message to stop popping up on my screen?  Thanks!

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Dec 23, 2014 5:40 AM

by 3isenuf,Solvedanswer
3isenuf 3isenuf
Level 1 (0 points)
A:

I finally called Apple Support and my problem was fixed in under 10 minutes.  It seems as if I changed the email address associated with my iCloud account a while back.  I had forgotten I did this--it was so long ago.  And although I did it properly, I never "signed out" of my old one.  Don't ask me why this was never an issue until I upgraded to Yosemite.  That's when I started getting the messages that would pop up multiple times a day. 

 

So to fix it, I went to the apple icon and then to System Preferences.  I clicked the iCloud icon and along the left side of the next screen it showed me that I was still logged in to my old email account (the one that was no longer supposed to be associated with my iCloud account).  So I had to click "Sign Out" and then say yes--delete to the next question or two.  (The tech on the phone explained that nothing was being deleted from my computer except my connection with that old email address that I don't use anymore.)  Then I logged in with what I thought was my current account all along and the problem has been solved!  I hope this makes sense and can help someone else because this issue drove me nuts for months!

Posted on May 1, 2015 2:23 PM

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3isenuf

Q: "Problem with iCloud" message keeps coming up

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  • by 3isenuf,

    3isenuf 3isenuf Dec 23, 2014 7:34 AM in response to 3isenuf
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    Dec 23, 2014 7:34 AM in response to 3isenuf

    Here's the exact message that pops up:  "This Mac cannot connect to iCloud because of a problem with ******@gmail.com.  Open iCloud preferences to fix this problem."  Then when I click on the preferences tab I get this: "Enter your password to continue using iCloud.  Verify the Apple ID password for ******@cstone.net."  If that email account IS associated with my iCloud account, I have no idea how to get into it or how to change it.  Can I even change it without losing things?  I'm at a loss here.

  • by Juhak,

    Juhak Juhak Dec 25, 2014 8:03 PM in response to 3isenuf
    Level 1 (0 points)
    Dec 25, 2014 8:03 PM in response to 3isenuf

    I have the exact same issue. Have not changed anything, the message just started popping up.

  • by Road1runner,

    Road1runner Road1runner Dec 26, 2014 11:58 AM in response to 3isenuf
    Level 1 (0 points)
    Dec 26, 2014 11:58 AM in response to 3isenuf

    Same issue with me too. I keep getting prompted to enter an iCloud password for a particular email account, yet I deliberately have no email accounts managed on iCloud. Happened after I upgraded the OS to Yosemite. Also using Macbook Pro and Safari, same as OP.

     

    I'm also concerned there might be a new default setting on iCloud that pulls in data from email accounts that you don't want managed on the cloud, for security and privacy reasons.

  • by 3isenuf,Solvedanswer

    3isenuf 3isenuf May 1, 2015 2:23 PM in response to 3isenuf
    Level 1 (0 points)
    May 1, 2015 2:23 PM in response to 3isenuf

    I finally called Apple Support and my problem was fixed in under 10 minutes.  It seems as if I changed the email address associated with my iCloud account a while back.  I had forgotten I did this--it was so long ago.  And although I did it properly, I never "signed out" of my old one.  Don't ask me why this was never an issue until I upgraded to Yosemite.  That's when I started getting the messages that would pop up multiple times a day. 

     

    So to fix it, I went to the apple icon and then to System Preferences.  I clicked the iCloud icon and along the left side of the next screen it showed me that I was still logged in to my old email account (the one that was no longer supposed to be associated with my iCloud account).  So I had to click "Sign Out" and then say yes--delete to the next question or two.  (The tech on the phone explained that nothing was being deleted from my computer except my connection with that old email address that I don't use anymore.)  Then I logged in with what I thought was my current account all along and the problem has been solved!  I hope this makes sense and can help someone else because this issue drove me nuts for months!