Nice BNF - unable to authenticate

Maggieoh wrote:

Hi,

Got a nice new IPAD air today and have been downloading a few apps. All seem to be working well except for the Nice BNF app. The problem I am having, ie "unable to authenticate" doesn't appear to be an unusual issue. Seems a lot of people have the same problem and it is also alluded to on the NICE site. The only solution I can find is to delete then reinstall which seems to work for some people but not all. Unfortunately, I am in the 'not all' group. Nothing seems to work.

Had no problems whatsoever with Android.

Any help would be appreciated.

Thanks

Maggie

This isn't an issue with your ipad/Apple or IOS, but an issue with the App especially if a lot of people are having the same issue.

Not sure what an Android has to do with anything.

The message you are getting would indicate a problem with their server, not Apple. I'm not sure how Apple could fix that.

If the app is that critical to you and they can't design a working iOS version your best choice would be to return to android. Could you share the scientific method you used to determine that Apple's problems were far worse than Apple's.

Maggieoh wrote:

Thanks for your reply razmee,

I'm inclined to think Apple could improve matters if only for the sheer numbers who post negative feedback. This app is invaluable to it's users and it may be useful to someone who, like me, planned on moving from Android to iPad for it's use to be aware of iPad issues. Android is not without it's problems either judging by their feedback but it's not nearly as bad as Apple's. I'm planning on feeding back to NICE too but I'm not hopeful since it's by no means a recent problem and not a lot has improved by the looks. Holding off on the Apple feedback until I know for sure. I've only just got the iPad.

You mean post negative feedback to the app developer right?

Not sure if you understand that you're using a 3rd party app, nothing to do with Apple or your ipad.

I went to this website https://www.nice.org.uk/about/what-we-do/nice-apps-for-smartphones-and-tablets and find that they have a community as well, but it does not appear that they have very much support listed. Since this is a 3rd party app, your best support would be from the developer.

It is unfortunate when app developers do not support their product well. Feedback to Apple then helps identify these problem apps, but I am unsure if there is a process in place to suggest removal of the app, or if the display of negative reviews is enough for others to understand not to use the app. Good luck with the developer.

HI. Have been having the same issue.

but somehow i figured the problem was with my username

make sure the first letter of your username is caps

E.g. My username is "nhsxyz

input "Nhsxyz", and your usual password

hope this helps