Looking for how to clear up Windows event log errors from Bonjour

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drshock Author

Level 1

12 points

Looking for how to clear up Windows event log errors from Bonjour

I have a very large number of event log errors from several Windows 7 64-bit Home Premium PCs of three types:

(1) event log entry of "GetLargeResourceRecord: opt 65002 optlen 8 wrong"

(2) event log entry of "ERROR: handle_resolve_request bad interfaceIndex" which counts up from 1 thru 24

(3) event log entry of "Task Scheduling Error: m->NextScheduledSPRetry 15594"

All of these PCs used to sleep/resume without issue now they are all failing to sleep. The reason they cannot sleep is caused by Bonjour, because if the Bonjour service is manually stopped, the PCs sleep just fine. Also when trying to sleep is when the (3) event log entry is recorded. Ergo, it is caused by Bonjour.

Uninstall/reinstall of both iTunes and Bonjour Print services for Windows did not resolve any of these problems. Windows 7 has all available Microsoft updates applied. Apple Software Update reports no available updates either.

This never used to be a problem, and has been introduced with a recent update. Either in iTunes/Bonjour or some Microsoft Windows automatic update.

These PCs are using iTunes with iPod Touch devices to WiFi sync, so removing or disabling Bonjour is not an option. WiFi sync continues to work btw.

Bonjour-OTHER, Windows 7

Posted on Dec 23, 2014 12:27 PM

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Answer 1

Dec 23, 2014 12:31 PM in response to drshock

Hello! Unless someome here comes with a better suggestion, you should keep this article close: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

With this you can uninstall all Apple software - including Bonjour - completely and then reinstall it.

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Answer 2

drshock Author

Level 1

12 points

Dec 23, 2014 2:35 PM in response to CellarDwellr

As stated, uninstall/reinstall had no change to the problems.

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Answer 3

chipinoz

Level 1

0 points

Jan 11, 2015 1:17 AM in response to drshock

I've had the same error occur on both my Windows 8.1 PC with iTunes + iCloud, and my MacBook.

I was able to resolve it by disabling the network card's "wake up from sleep" options:

Accessing Control Panel - Network Connections

Click Change Adapter Settings

Right click on your network connection and select Properties

Click Configure

Go to the Advanced tab

Disable any options related to waking up the Pc - e.g. Wake on Magic Packet, Wake on Pattern Match, Shutdown Wakeup

*** You may have different option names/more or less options depending on your network card

Now restart the Bonjour Service and the million event log entries should stop.

My guess as to the cause is this feature, which wants to turn your Airport or Apple TV into a Wake on Demand server, even if you dont have one!

About Wake on Demand and Bonjour Sleep Proxy

http://support.apple.com/en-us/HT201960

Any Bonjour client can interact with a Mac running Mac OS X v10.6 or later and cause it to Wake on Demand. For Microsoft Windows, you should install Bonjour for Windows.

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Answer 4

Mar 8, 2015 4:16 PM in response to chipinoz

I had the same issue on a brand new Windows 8.1 build... Looks like disabling the network adapter wake settings did the trick, thanks!

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Answer 5

Mar 8, 2015 7:26 PM in response to karmicscorpio

I spoke to soon, had 9 Bonjour Service event 100 errors in the last hour:

GetLargeResourceRecord: opt 65002 optlen 8 wrong

Also had 3 of these a bit earlier:

560: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

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