Q: This card is already in Passbook

I was having battery issues and reset all settings on my iPhone 6 OS 8.1.2 When I opened Passbook, my pre-existing credit card did not appear and I was prompted to enter a new card. I scanned the card that was used prior to the reset. When validating the card, I get the "This card is already in Passbook" dialog. I see no reference to the card in my iTunes account or anywhere on the iPhone. When the initial reset was completed, I received a notification form the card holder telling me that the card was removed from Apple Pay Account.

I've reset the device multiple times, waited hours and continue to get the already in Passbook error. Web searches have revealed nothing. Any suggestions on how to resolve this situation? I'm totally stumped.

iPhone 6, iOS 8.1.2

Posted on Dec 23, 2014 1:03 PM

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Q: This card is already in Passbook

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Page 1

by sberman,

sberman Dec 23, 2014 9:25 PM in response to Willie Neumann
Level 8 (41,184 points)

Dec 23, 2014 9:25 PM in response to Willie Neumann

Have you checked the "Cards" area of Settings > Passbook & Apple Pay?
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by Willie Neumann,

Willie Neumann Dec 29, 2014 5:40 AM in response to sberman
Level 1 (9 points)

Dec 29, 2014 5:40 AM in response to sberman

Yes I have and there are no cards listed. Only option is to set up a new card. When I do, I get the Card already in Passbook error. There is a ghost card in there somewhere.
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by Roshanalex,

Roshanalex Jan 1, 2015 8:36 AM in response to Willie Neumann
Level 2 (432 points)

Jan 1, 2015 8:36 AM in response to Willie Neumann

Try it today. Apple made some bug fixes on Apple pay yesterday and now it should work as expected.
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by EVGraham,

EVGraham Mar 3, 2015 1:29 PM in response to Willie Neumann
Level 1 (0 points)

Mar 3, 2015 1:29 PM in response to Willie Neumann

Same issue here. Exactly the same. "The Card Is Already In Passbook". Yet there are no cards listed. Restore doesn't work. Nothing seems to work. I have the latest software on my iPhone 6. Any help?
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by Roshanalex,

Roshanalex Mar 3, 2015 1:53 PM in response to EVGraham
Level 2 (432 points)

Mar 3, 2015 1:53 PM in response to EVGraham

Try signing out of iCloud and sign in again.
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by EVGraham,

EVGraham Mar 3, 2015 2:02 PM in response to Roshanalex
Level 1 (0 points)

Mar 3, 2015 2:02 PM in response to Roshanalex

Thanks for the quick response and the idea. But no luck. Same result.
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by Roshanalex,

Roshanalex Mar 3, 2015 2:07 PM in response to EVGraham
Level 2 (432 points)

Mar 3, 2015 2:07 PM in response to EVGraham

If you haven't already, try adding a different card.
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by stillmadatyoko,

stillmadatyoko Apr 20, 2015 8:33 PM in response to Willie Neumann
Level 1 (0 points)

Apr 20, 2015 8:33 PM in response to Willie Neumann

having this error after restoring and not finding any solutions that work. Talked with apple support and they pawned me off and said it was my bank's fault and that I need to talk to them to resolve this. lame. of course there's absolutely nothing on my credit card's site about apple pay.
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by CRD77,

CRD77 Apr 21, 2015 5:20 AM in response to stillmadatyoko
Level 1 (0 points)

Apr 21, 2015 5:20 AM in response to stillmadatyoko

Well I had the same problem. I tried everything to get it added but nothing worked. Ended up going to the Apple Store and they replaced my phone after they tried everything I had done. The tech guy and I think that when apple pay gives your cc a special number that it gets deeply encoded for security. I don't think there was anyway that anyone can get rid of coding for the credit card. I also called american express and lol they sent me back to the apple help desk.
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by Texguide,

Texguide Jun 2, 2015 4:08 AM in response to EVGraham
Level 1 (0 points)

Jun 2, 2015 4:08 AM in response to EVGraham

This fix is work for me
Fixed card not show on iPhone/Passbook after reset
Go to Settings
Passbook & Apple Pay/Add Credit or Debit Card/
Select use card on ICloud / select the card u want to use/enter security number on Your card. After Apple veryfi your card, a message will send to you by Txt or EM

Open your Passbook select you CC. Enter code from Apple sent to u by Text or EM.
Your CC will on Passbook again.
Hope this fixed your message "
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by Pblt_70,

Pblt_70 Jul 8, 2015 11:26 AM in response to Willie Neumann
Level 1 (0 points)

Jul 8, 2015 11:26 AM in response to Willie Neumann

I have exactly the same issue. Can add new cards. Not the Amex that previously was the default card. I called Amex and they said it's an Apple problem.
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by Rudy,

Rudy Jul 15, 2015 4:01 PM in response to Texguide
Level 1 (110 points)

iTunes

Jul 15, 2015 4:01 PM in response to Texguide

Texguide -
>
Passbook & Apple Pay/Add Credit or Debit Card/
Select use card on ICloud
>

I can't enter the card so I never get to the "use card on iCloud" message you refer to.

Even after wiping, restoring, wiping and doing a clean install, my phone still says "This Card is Already in Passbook"
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by saintgem,

saintgem Jul 16, 2015 11:15 AM in response to CRD77
Level 1 (0 points)

Jul 16, 2015 11:15 AM in response to CRD77

Did they give you a new phone?
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by Rudy,

Rudy Jul 16, 2015 9:06 PM in response to saintgem
Level 1 (110 points)

iTunes

Jul 16, 2015 9:06 PM in response to saintgem

Yes. I called Apple Support and went through a the erase/reinstall/clean install process and other tests with no luck.

I made an appointment and went to my local Apple store where they went through a number of tests and couldn't add my card. The phone kept saying the card was already in Passbook but it wasn't listed so it couldn't be removed. They gave me a replacement phone.
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