[win 8] itunes not detecting iphone in DFU mode for restore/recovery

Here is the story:

Had my iphone 6 plus for about a month now. Today I hooked it up to my windows 8 machine and itunes (both fully updated to latest versions).

Phone was detected fine, so I ran a full sync and backup to my local machine with itunes. No problem its all good.

Then went to the updates section and it said I had a new one (8.1.2 or whatever I cant remember)

I ran it, in itunes while the device was connected.

It downloaded and was going through the install process... then the screen on my phone went to the "connecting to itunes" graphic (with the cord and the itunes app icon). Thats where it sat.

So now it no longer appeared as a device in itunes either.

OK... went to the forums.

1) Tried all the reboots and uninstalls/reinstalls

2) Tried booting and connecting in "Recovery mode" (default now as all I see is that connecting screen)

3) Tried booting and connecting in DFU mode

Neither mode was detecting the device with itunes but I am getting the chimes of connection for windows itself.

I do see the device in my windows system hardware under "unspecified" as "Apple Mobile Device USB Driver" (and when i view details its model shows either Recovery or DFU mode depending on how I booted the device)


So here I am... stuck with a phone in either DFU mode OR recovery mode on a botched ios update and itunes wont detect it on windows 8.x


What can I do ?

Looking for some creative or outside the box ideas here. I just want a reset and restore of the backup I made on local itunes today.

If I can get the device back to even a factory reset, I am hoping itunes will detect it properly and can run a restore from it local storage.


Really stuck and been on this for hours now.

iPhone 6 Plus, iOS 8.1.2

Posted on Dec 24, 2014 2:56 PM

Reply
3 replies

Dec 26, 2014 7:03 AM in response to norm123

Thanks Norm. I found another machine with iTunes. Hooked it up in DFU and it found the device, reset to factory. Then I brought it back to the machine with the local backup (fingers crossed) and luckily it did detect the fresh normal boot version. Was able to fully restore from that local copy then. Basically my iTunes on Windows 8.1 did NOT like finding a phone in recovery or DFU and when I took it to my windows 7 machine. No problem.


Thanks

Dec 26, 2014 6:13 AM in response to joeldevil

Hello joeldevil,


I know you have tried uninstalling and a reinstall of iTunes, but have you checked out the additional troubleshooting steps to check the drivers to make sure that they are installed. There is also a section for what to do when your iPhone is in recovery mode and not seen in iTunes. One more thing you can try is to try your restore in another user.


iPhone, iPad, or iPod touch not recognized in iTunes for Windows

http://support.apple.com/en-us/TS1538


Regards,

-Norm G.

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[win 8] itunes not detecting iphone in DFU mode for restore/recovery

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