How to Run Diagnostics for iTunes

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Level 1

8 points

How to Run Diagnostics for iTunes

I am having trouble downloading latest iOS for iPhone, and one suggestion is to select Run Diagnostics from iTunes help menu. I cannot find that choice in the help menu. Can anyone explain why? I have latest version of iTunes.

iMac (21.5-inch Mid 2010), Mac OS X (10.7.5)

Posted on Dec 24, 2014 7:48 PM

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Answer 1

sberman

Level 10

279,476 points

Dec 24, 2014 8:54 PM in response to arkmcalister

iTunes diagnostics run on iTunes for Windows, not iTunes for OS X.

iTunes for Windows: Gathering and using iTunes Diagnostics - Apple Support

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Answer 2

sberman

Level 10

279,476 points

Dec 24, 2014 8:57 PM in response to arkmcalister

Check here:

iOS: Device not recognized in iTunes for OS X - Apple Support

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Answer 3

arkmcalister Author

Level 1

8 points

Dec 25, 2014 3:40 AM in response to sberman

Thanks, that would explain why I can't find it!

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